Different mailbox answer pounrs

[Mattmayn]

I'm trying to get the following to work:

Call comes into HG and rings multicall a in Day.
Same  HG is call rerouted always to VM in Night1 (mb matches DID).
Want Night2 to CRRFA to another mailbox for a different menu. This part doesn't work for me.

What I am doing is trying to route through a name tag HG in N2 to change the number, but the calls don't go through from the trunks. They will go to the destination if you dial the HG pilot. No members in the group. The CRRFA is to a speedcall to the VM. (6510)

What am I missing here?

[johnp]

I assume this is something like this,

HG XXXX

Call rerouting, day (no reroute), nite 1 (vm), nite 2 (nametag CFA to vm)?

[Mattmayn]

I assume this is something like this,

HG XXXX

Call rerouting, day (no reroute), nite 1 (vm), nite 2 (nametag CFA to vm)?

Yes, for the NT HG I have tried call rerouted always and first alt. Same issue.

[sarond]

Normally Nametag HG works for me.

You could try using a phantom ACD Path instead and interflow to the Nametag.

[Dutch]

DNIS is kept afaik. In order to reroute to a new mailbox I sometimes use a dummy ACD path which interflows to VM where the extension is the ACD path's number. I guess there are more roads that lead to Rome in this case, so there might be better solutions. The latter usually for me depends on, if I have more to work with then just a Mitel 3300 platform, eg IVR etc.

Cheers,

Dutch

[ralph]

I would do it the way that @sarond suggest.
There is a trick to it though that I've found.
You need to queue to the ACD path for at least 1 second in order to change the mailbox it ends up in.
If you don't queue then it will retain the original DNIS.

Ralph

[Mattmayn]

Thanks guys, the ACD option did the trick.