MItel 5000 voicemail not working

[jperez1179]

For the oddest reason the Voice Mail Unit stopped working and the service has stopped. I'm trying to reset the voicemail Unit via CLI and cant seem to find the command to reset via CLI if possible. I have posted the error message i get when trying to access DB programming, hopeful i dont have to rebuild everything.

[acejavelin]

Reboot the system.

[DND ON]

Engage qualified service personnel.

[Tech Electronics]

jperez1179,

If rebooting the system after performing a backup database save through the front of the controller than you need to get your vendor on site to find and fix the problem.

Thanks,

TE

[itsupport-54]

Hello.

We have a Mitel 5000, Suddenly the Voicemail to email stopped working for all extensions. When someone leave a recording message, we can't see the message in our email system. I checked our smtp server and it's working. I tried to use different smtp server but still not working, also I tried to reboot our phone system, but still not working. Please help me.
I'm new in this and I don't know what should I do.

Thanks

[Tech Electronics]

itsupport-54,

Do you have access to the System Administration and Diagnostics software? If so then just have it connect to the system, hit the play button and then look at the System Information box and click on the logs button.

Inside of the pop-up for the logs you will find some mail logs. Those logs will tell you what the system is doing with SMTP and what errors, if any, it is receiving.

Thanks,

TE

[itsupport-54]

Thanks for your reply. I checked the logs and it show me :
exim[16118]: 1gqgcG-0004Bv-QL login authenticator failed H=smtpout.secureserver.net [173.201.193.101] 535 Authentication Failed for voicemail@ccmta-tac.ca

Feb  4 10:57:11 TAC exim[16118]: 1gqgcG-0004Bv-QL Remote host smtpout.secureserver.net [173.201.193.101] closed connection in response to AUTH PLAIN ************************************************

Feb  4 10:57:16 TAC exim[16118]: 1gqgcG-0004Bv-QL login authenticator failed H=smtpout.secureserver.net [68.178.252.229] 535 Authentication Failed for voicemail@*****

Any recommendation?

Thanks again.
Bab

[itsupport-54]

Sorry, this is a new logs with voicemail to email issues :

Feb  6 13:57:43 TAC exim[5718]: 1grSOF-0001UE-93 <= <> R=1grSOB-0001UA-TT U=mail P=local S=107880 T="Mail delivery failed: returning message to sender"
Feb  6 13:57:43 TAC exim[5719]: 1grSOF-0001UE-93 ** voicemail@****** R=smarthost T=remote_smtp: retry time not reached for any host after a long failure period
Feb  6 13:57:43 TAC exim[5719]: 1grSOF-0001UE-93 Frozen (delivery error message)
Feb  6 13:57:43 TAC exim[5716]: 1grSOB-0001UA-TT Completed

Thanks for your help.

[Tech Electronics]

itsupport-54,

When I do an MX Lookup and SMTP Test for smtpout.secureserver.net it shows the following.

SMTP Reverse DNS Mismatch OK - 173.201.192.101 resolves to p3plsmtpa06-v01.prod.phx3.secureserver.net
 SMTP Valid Hostname OK - Reverse DNS is a valid Hostname
 SMTP Banner Check OK - Reverse DNS matches SMTP Banner
 SMTP TLS OK - Supports TLS.
 SMTP Connection Time 0.719 seconds - Good on Connection time
 SMTP Open Relay OK - Not an open relay.
 SMTP Transaction Time 2.750 seconds - Good on Transaction Time
 DMARC Record Published DMARC Record found
Session Transcript:

Connecting to 173.201.192.101

 220 p3plsmtpa06-04.prod.phx3.secureserver.net :SMTPAUTH: ESMTP [656 ms]
 EHLO keeper-us-east-1b.mxtoolbox.com
 250-p3plsmtpa06-04.prod.phx3.secureserver.net hello [52.55.244.91], secureserver.net
 250-HELP
 250-AUTH LOGIN PLAIN
 250-SIZE 30000000
 250-PIPELINING
 250-8BITMIME
 250-STARTTLS
 250 OK [656 ms]
 MAIL FROM:<supertool@mxtoolbox.com>
 530 authentication required [656 ms]
 RCPT TO:<test@mxtoolboxsmtpdiag.com>
 503 need MAIL before RCPT [672 ms]

When I lookup secureserver.net email settings is shows to use port 80 or 3535. My assumption is that port 80 is the normal port 25 and that 3535 is what 587 would be since it supports TLS. Which port are you using?

Also, in your first posting you were showing an error that your username and password were no longer valid. Most likely they are requiring you to change it every so often.

You should be able to do a manual smtp test with the credentials you are using for the system and see what happens then.

Thanks,

TE

[RLyon]

Operations>Voice Processor Operations> Enable Unified Voice Messaging