Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Release trunk on external transfer?

« on: April 18, 2019, 07:52:40 AM »

I am sceptical that there is a mechanism with PRI signalling to have the provider handle the divert after you've answered the call

Call deflection should work on PRI (its in the price list anyway under ISDN30e). You still pay for the diverted leg of the call but the connection is done in the exchange

2

Mitel MiVoice Business/MCD/3300 / Re: Release trunk on external transfer?

« on: April 14, 2019, 07:13:38 AM »

Call timers are in COS for trunks or phones. There are call timers for internal and external calls and the ability to turn them of altogether.Set trunks to match extensions to avoid conflicts unless you give extensions different COS. I would turn it off on trunks in that case. Be aware that there is a possibility that a call could be held for a long time and hackers love that kind of setup. It differs for SIP trunks unless things have changed in release 9.

3

Mitel MiVoice Business/MCD/3300 / Re: Release trunk on external transfer?

« on: April 03, 2019, 04:01:30 PM »

Yes, it is considered normal unless you have the correct pri service as noted. Check with your line supplier to see if they do the service.

 Alternatively get some SIP trunks and use these to be a cheaper way of not consuming your PRI's for externally transferred calls.

4

Mitel MiVoice Business/MCD/3300 / Re: Release trunk on external transfer?

« on: April 03, 2019, 07:34:09 AM »

The 15 minute bit is controlled by a timer in the trunks class of service. You can change the time or turn it off altogether there.

There is a specific service to stop a trunk using another trunk to complete a call. Its available in the UK but not at all sure about Canada. In the Uk its called call deflection . Its a paid for service but is really only useful if your trunks are getting busy because there are a lot of redirected calls. Simply put the call is routed via the exchange rather than the telephone system once a call is diverted out and releases both lines at the system.

5

Mitel MiVoice Business/MCD/3300 / Re: 5320e DHCP timeout?

« on: April 02, 2019, 03:59:15 PM »

I always cleared the options just to make sure that the phones worked OK just in case IYSWIM. Its easy enough to put them back in if needed to do the same again.

6

Mitel MiVoice Business/MCD/3300 / Re: 5320e DHCP timeout?

« on: April 02, 2019, 01:49:35 PM »

Put option 128,129 and 130 in to the DHCP server and it should negotiate and then run from option 125 or the other one.

7

Mitel MiVoice Business/MCD/3300 / Re: Rerouting Hunt Group

« on: April 02, 2019, 01:44:42 PM »

Number of hops allowed too few?

8

Mitel MiVoice Business/MCD/3300 / Re: Is there a way to hide the time on the phone extensions?

« on: April 02, 2019, 06:22:02 AM »

I suspect wrong or no DNS entered in IP settings. (guess how I know this).

9

Mitel MiVoice Business/MCD/3300 / Re: polycom guides mitel mn300 release 8

« on: March 13, 2019, 05:08:54 PM »

I believe there are setup guides on Mitel web site. Its basically a basic SIP setup on the Mitel. have you access to the mitel?

10

Mitel MiVoice Business/MCD/3300 / Re: polycom guides mitel mn300 release 8

« on: March 13, 2019, 08:59:44 AM »

What type of Polycom?

11

Mitel MiVoice Business/MCD/3300 / Re: One Way Audio Problem

« on: March 08, 2019, 01:59:22 PM »

At this point I don't think it's the PRI and more a routing issue.

Which is where I started. ports and routers.

12

Mitel MiVoice Business/MCD/3300 / Re: One Way Audio Problem

« on: March 08, 2019, 05:10:19 AM »

Are calls in and out of the PRI OK both ways and only fail when you transfer? If so that proves to me the PRI is not the issue. That leaves the way it is routed differently from the successful call transfer on the other PRI. How is the VPN set up? Have you got full control of it? I agree its odd the VPN works for one pri but not the other but as I say , if its working for one fine and the not the other but both are ok in to the vMCD then can you test and see if a call transferred externally but not to the VPN works. If it does it confirms my thinking. If not then it may be the PRI.

Are both PRI's on the same controller? If not then a simple swap of PRI's will prove a hardware fault.

If you can call the VPN site directly does that not prove that the sites controller is fine? If so then the fault has to be on the vpn. How is the vpn set up? It could be coincidence that a network change somewhere has occoured at the same time of the changeover. Did the fault occur immediately or was there a time lapse before the problem occurred?



Or of course I could be completely wrong.

13

Mitel MiVoice Business/MCD/3300 / Re: One Way Audio Problem

« on: March 07, 2019, 02:50:17 PM »

vpn site there's one way audio

If its accross a vpn then there will be roputers in the way and ports that will be blocked. First check is that all the required ports are open on all routers and layer three switches.

14

Mitel MiVoice Business/MCD/3300 / Re: Synchronization with NTP Server not working

« on: February 28, 2019, 07:30:32 AM »

Very rarely will be. Mitel say "the time displayed is an indication of the time not a correct time" or something like that. Also I always found NTP was flaky even with very stable NTP servers. Maybe a UK thing but I always used the UK servers......

Also I'm sure I read somewhere that the phone only synched with the 3300 for time when it was used......but I may be imagining that....

15

Mitel MiVoice Business/MCD/3300 / Re: Mitel ignoring DNS SRV priority

« on: February 26, 2019, 10:27:49 AM »

do a nslookup whilst the problem is having. The DNS server should respond to that.... have two laptops going at once and query both at the same time if you feel the need.

IIRC you can do a nslookup from the command prompt in the maintenance commands as well.