Messages

1

Mitel MiVoice Business/MCD/3300 / Re: How do multiple COS apply?

« on: January 25, 2024, 12:29:36 PM »

Very informative. It makes sense the most specific and the lowest level would take precedence.

Many options are simply Yes/No. So, what if you set Yes/No options about forwarding, name display, ring behavior, etc., in one COS for a ring group, and there's another COS for the stations in the group. It seems if the COS for stations override those for a ring/hunt group, the COS on the groups wouldn't serve their purpose. So is it safe to say ring/hunt group COS would override the stations when calls are made to those group?

For ACD agents, do any of the options in a specified COS for that agent apply outside of the ACD Options group? If so, do those override the set?

Does Mitel have a documentation chapter that explains all this?

Thank you.

2

Mitel MiVoice Business/MCD/3300 / Re: How do multiple COS apply?

« on: January 24, 2024, 03:44:32 PM »

Thank you for the reply. I only rarely find references to what COS is applied in the documentation (for example, "if allowed by the COS of the calling station"), and even when it seems to say, it's often still vague.

As an example, for timers or forwarding restrictions or options, when you forward an inbound call through a public trunk, does the COS of the inbound trunk, the station, or the outbound trunk apply? Where in the documentation is that specified?

When planning a setup and determining which COSes to apply to what stations and trunks to meet the feature and restriction requests of the customer, how do experienced Mitel system managers confirm everything is applied as intended? Functions testing each possible feature on each station/trunk, with every possible scenario (access code dialed, ACD user logged in) is not practicable.

I think of this in relation to Microsoft Group Policy, which also multiple polices that can apply to one user or computer. It can be confusing with hierarchies and overrides, but there is a known, documented method by which a policy overrides others on Windows Server (or doesn't), and you can also run tools to have it calculate and show you which settings are applied to a given user or computer. Is there not anything like that for the Mitel 3300?

3

Mitel MiVoice Business/MCD/3300 / How do multiple COS apply?

« on: January 24, 2024, 02:06:36 PM »

A COS can apply to any trunk (public, interconnect, DTS), a station, hunt groups, ring groups, ACD agents, and ACD Paths. Also when someone dials an account code. When multiple COS can apply to a call, how does the Mitel 3300 decide which to use?

4

Mitel Software Applications / Re: How to view count of UM Standard licenses?

« on: August 12, 2020, 01:12:27 PM »

Correct, that does show who is using what license. What I can't find is where it says I can only assign up to 10 UM Standard licenses. It seems odd there is Licensing page and it only shows the base UM license count, but not how many Standard or Advanced were purchased.

Jeffrey Fox

5

Mitel MiVoice Business/MCD/3300 / Hostname for SMTP Server on Mitel 3300

« on: August 11, 2020, 08:39:28 PM »

Even with the latest software, in System Options, Email Server, the system seems only to work with an IP address. If you type a host name, the 3300 accepts it, but when you try to have the 3300 send an e-mail, you get this in the Software Log:

Invalid SMTP server hostname. Please try again with a valid email server.

I noticed it only showed the part of the hostname.  That is, if my mail server is mail.domain.net, it says "Invalid SMTP server mail.domain."  So I thought maybe it was just bad parsing, and I set up a CNAME in my local DNS zone, smtp.mitel and tried that, but it didn't work. I entered it with and without the trailing dot.

I tried a single host name, counting on the system to use its default domain name setting.  That also didn't work.

Anyone know how to work around this?  It's clearly a fault in the system, and I'm surprised it hasn't been fixed yet.  No one should be entering IP addresses for e-mail servers.

Jeffrey Fox

6

Mitel Software Applications / How to view count of UM Standard licenses?

« on: August 11, 2020, 04:07:24 PM »

Hello,

In MiCollab 8.0 Server Manager, Licensing Information, it shows "NuPoint Unified Messaging" and then 34 licenses, with 22 used.  And I do indeed have 22 mailboxes.  Any of them can log in to UM Web View or use UM-SMTP, which come with the base NuPoint license.

But, in Users and Services, under the NuPoint Unified Messaging tab for a user, I can only check the "UM Standard" box for 10 users.  If I try for an 11th, it says "Update Mailbox Error. There are not enough Standard UM licenses. This change requires 1 license but there are none available."

Where do I see, other than when I go over, that I have 10 UM Standard licenses?

Jeffrey Fox

7

Mitel Software Applications / Re: MiCollab web server certificate and internal PKI

« on: July 10, 2018, 11:01:10 AM »

Thank you, everyone, for your input.

I logged into to the SSH shell as root and appended our internal root CA certificate to /etc/pki/tls/certs/ca-bundle.crt.  I tried the certificate installation again in the web interface, and it worked.

8

Mitel Software Applications / Re: MiCollab web server certificate and internal PKI

« on: July 10, 2018, 10:35:01 AM »

MiCollab 8.0 has the Let's Encrypt service built-in now.
Have you tried using it?

Yes, I tried Let's Encrypt.  It failed the challenge, because my MiCollab isn't accessible via the Internet.

9

Mitel Software Applications / Re: MiCollab web server certificate and internal PKI

« on: July 05, 2018, 11:38:50 AM »

dilkie, thanks for validating my suspicion.  It would be nice if they had a simple option for it not to evaluate the trust of the certificate you're uploading, even with a warning, if they want, that it might invalidate compliance standards.

VinceWhirlwind, thanks for the video, but to be clear, this is about a different issue, and that is how to constructed an intermediate certificate that is signed by a trusted public CA.

10

Mitel Software Applications / MiCollab web server certificate and internal PKI

« on: July 03, 2018, 07:33:22 PM »

Hello,

We have a network with all hard-wired, domain-joined computers.  Users connect to the MiCollab web server with their browsers.  With MAS 2.1, I was able to generate a CSR in the web configuration interface, use that to get a certificate from our internal CA, and then upload the certificate. All the domain computers automatically trust certificates issued by our internal CA, so this worked well for us.

We upgraded to MiCollab 8.0 a few months ago.  The certificate stayed in place.  Now it's time to renew, but I can't. I generated the CSR, got the certificate from my CA, and then tried uploading the Certificate (under Security, Web Server in the menu). MiCollab says I have to include an Intermediate certificate.  We don't have one.  We have a very simple PKI; it's a Windows enterprise root CA that we use to sign certificates directly.  It's secure enough, and we use it for convenience to avoid errors without having to pay for certificates. So, I tried uploading the root CA certificate as the Intermediate, but it says "An invalid intermediate web server certificate file was provided on the certificate installation form."

I don't see anywhere to upload a trusted root CA, or any other options.  I'm stuck.

People have said in other threads that you have to use a known third-party CA if you don't use self-signed.  Is that correct?  Does MiCollab insist on trusting the CA that I choose to have my client computers trust?  If so, that would be a bad design decision, because it's irrelevant, and prevents me from using a free certificate from my own PKI.  If not, does anyone have a suggestion how to get around this?  I don't want to dig into MSL if I don't have to.  I suppose I could use self-signed and push it to all the workstations as trusted via Group Policies, but that's not an elegant solution.

Thank you.

11

Mitel MiVoice Business/MCD/3300 / Re: ARS digits not inserted in Call History

« on: June 15, 2018, 02:09:22 PM »

I'm going to try setting it to 91 instead of just 9, because the number shows as a ten digit number, and might not match the ARS string.  I'll post the results here.

12

Mitel MiVoice Business/MCD/3300 / ARS digits not inserted in Call History

« on: June 15, 2018, 11:33:16 AM »

Hello,

On our phones, the Call History feature works just fine, showing missed and answered calls. But, they show simply the ten-digit number. If you hit the Call softkey, you get INVALID, because we have to dial 9 to get out.

Looking at these:

http://edocs.mitel.com/UG/Apps-Solutions/MiCollab%207.1/MiCollab/MiCW%20Help/features_standard/call_history_application.html

http://173.239.188.38/uwi/help/En/sysadmin/features_standard/call_history_5xxx_ip_phones.html

the answer seemed simple.  I went into System Options and added 9 to the "Outgoing External Cal Prefix for Applications" option.

But, it didn't work.  Nothing changed.  Anyone have any ideas?

Thanks.

13

Mitel MiVoice Business/MCD/3300 / Poor security design?

« on: January 13, 2018, 11:19:15 PM »

Hello,

If you have a user in MCD/MiVoice that's not the root but is assigned "system" permissions, you can do almost anything in the system.  But, if you try to edit the properties or change the password for the root user, the interface won't allow it.  Also, the root user is the only account that can do certain things, such as customizing what forms other users are able to access. A user with "system" permissions can't.

Anyway, I found out that a user with system permissions can reset the root user's password, simply with a command entered in the Maintenance Commands. And I can confirm it works, even in the latest version of MiVoice software.

Of course, Mitel doesn't publicize this method. But, it's not something you can be sure no one knows. In other words, even though it seems a user with system permissions, per the documentation and interface messages, is not supposed to be able to do certain things the root user can, if that user knows the command to reset the root user's password, then the elevated privileges of the root account are not secured from users with only system permissions.

Thoughts, anyone?

14

Mitel Software Applications / Re: Login name

« on: September 18, 2017, 06:28:16 PM »

So, after doing as much research as I could, it appears that the older versions of MAS were simply like that.  To change a login name, you have to delete the user (meaning deleting the voicemail box), and recreate it.  The current version of MAS does allow a login name change.

15

Mitel Software Applications / Re: Login name

« on: September 14, 2017, 03:19:15 PM »

It has nothing to do with any attached phones or services either.  I just created a new user with nothing attached; the Login field was automatically generated as last+first initial.  I was able to edit the Login field, though, until I clicked Save.  Now it's grayed out, and changing the First Name and Last Name don't change it.