Topics

1

Mitel MiVoice Business/MCD/3300 / How do multiple COS apply?

« on: January 24, 2024, 02:06:36 PM »

A COS can apply to any trunk (public, interconnect, DTS), a station, hunt groups, ring groups, ACD agents, and ACD Paths. Also when someone dials an account code. When multiple COS can apply to a call, how does the Mitel 3300 decide which to use?

2

Mitel MiVoice Business/MCD/3300 / Hostname for SMTP Server on Mitel 3300

« on: August 11, 2020, 08:39:28 PM »

Even with the latest software, in System Options, Email Server, the system seems only to work with an IP address. If you type a host name, the 3300 accepts it, but when you try to have the 3300 send an e-mail, you get this in the Software Log:

Invalid SMTP server hostname. Please try again with a valid email server.

I noticed it only showed the part of the hostname.  That is, if my mail server is mail.domain.net, it says "Invalid SMTP server mail.domain."  So I thought maybe it was just bad parsing, and I set up a CNAME in my local DNS zone, smtp.mitel and tried that, but it didn't work. I entered it with and without the trailing dot.

I tried a single host name, counting on the system to use its default domain name setting.  That also didn't work.

Anyone know how to work around this?  It's clearly a fault in the system, and I'm surprised it hasn't been fixed yet.  No one should be entering IP addresses for e-mail servers.

Jeffrey Fox

3

Mitel Software Applications / How to view count of UM Standard licenses?

« on: August 11, 2020, 04:07:24 PM »

Hello,

In MiCollab 8.0 Server Manager, Licensing Information, it shows "NuPoint Unified Messaging" and then 34 licenses, with 22 used.  And I do indeed have 22 mailboxes.  Any of them can log in to UM Web View or use UM-SMTP, which come with the base NuPoint license.

But, in Users and Services, under the NuPoint Unified Messaging tab for a user, I can only check the "UM Standard" box for 10 users.  If I try for an 11th, it says "Update Mailbox Error. There are not enough Standard UM licenses. This change requires 1 license but there are none available."

Where do I see, other than when I go over, that I have 10 UM Standard licenses?

Jeffrey Fox

4

Mitel Software Applications / MiCollab web server certificate and internal PKI

« on: July 03, 2018, 07:33:22 PM »

Hello,

We have a network with all hard-wired, domain-joined computers.  Users connect to the MiCollab web server with their browsers.  With MAS 2.1, I was able to generate a CSR in the web configuration interface, use that to get a certificate from our internal CA, and then upload the certificate. All the domain computers automatically trust certificates issued by our internal CA, so this worked well for us.

We upgraded to MiCollab 8.0 a few months ago.  The certificate stayed in place.  Now it's time to renew, but I can't. I generated the CSR, got the certificate from my CA, and then tried uploading the Certificate (under Security, Web Server in the menu). MiCollab says I have to include an Intermediate certificate.  We don't have one.  We have a very simple PKI; it's a Windows enterprise root CA that we use to sign certificates directly.  It's secure enough, and we use it for convenience to avoid errors without having to pay for certificates. So, I tried uploading the root CA certificate as the Intermediate, but it says "An invalid intermediate web server certificate file was provided on the certificate installation form."

I don't see anywhere to upload a trusted root CA, or any other options.  I'm stuck.

People have said in other threads that you have to use a known third-party CA if you don't use self-signed.  Is that correct?  Does MiCollab insist on trusting the CA that I choose to have my client computers trust?  If so, that would be a bad design decision, because it's irrelevant, and prevents me from using a free certificate from my own PKI.  If not, does anyone have a suggestion how to get around this?  I don't want to dig into MSL if I don't have to.  I suppose I could use self-signed and push it to all the workstations as trusted via Group Policies, but that's not an elegant solution.

Thank you.

5

Mitel MiVoice Business/MCD/3300 / ARS digits not inserted in Call History

« on: June 15, 2018, 11:33:16 AM »

Hello,

On our phones, the Call History feature works just fine, showing missed and answered calls. But, they show simply the ten-digit number. If you hit the Call softkey, you get INVALID, because we have to dial 9 to get out.

Looking at these:

http://edocs.mitel.com/UG/Apps-Solutions/MiCollab%207.1/MiCollab/MiCW%20Help/features_standard/call_history_application.html

http://173.239.188.38/uwi/help/En/sysadmin/features_standard/call_history_5xxx_ip_phones.html

the answer seemed simple.  I went into System Options and added 9 to the "Outgoing External Cal Prefix for Applications" option.

But, it didn't work.  Nothing changed.  Anyone have any ideas?

Thanks.

6

Mitel MiVoice Business/MCD/3300 / Poor security design?

« on: January 13, 2018, 11:19:15 PM »

Hello,

If you have a user in MCD/MiVoice that's not the root but is assigned "system" permissions, you can do almost anything in the system.  But, if you try to edit the properties or change the password for the root user, the interface won't allow it.  Also, the root user is the only account that can do certain things, such as customizing what forms other users are able to access. A user with "system" permissions can't.

Anyway, I found out that a user with system permissions can reset the root user's password, simply with a command entered in the Maintenance Commands. And I can confirm it works, even in the latest version of MiVoice software.

Of course, Mitel doesn't publicize this method. But, it's not something you can be sure no one knows. In other words, even though it seems a user with system permissions, per the documentation and interface messages, is not supposed to be able to do certain things the root user can, if that user knows the command to reset the root user's password, then the elevated privileges of the root account are not secured from users with only system permissions.

Thoughts, anyone?

7

Mitel MiVoice Business/MCD/3300 / Root Administrator password

« on: September 11, 2017, 02:48:44 PM »

Hello,

So, on our Mitel 3300 CXi II running MCD 6.0, I can log in to the telnet interface using username system with a certain password.

Also, in System Properties, System Administration, User Authorization Profiles, I see the Root Administrator's user name is system. But, when I try to log in to the MCD web interface with the user name and same password as telnet, it says my password is wrong. Are these different accounts? Or can anyone make any suggestions for what else might be wrong? I want to create Admin Policies to enable limited system administration for the office manager.

Thanks.

8

Mitel MiVoice Business/MCD/3300 / Multiple call appearance configuration

« on: September 09, 2017, 08:32:32 PM »

Hello,

This is about a Mitel 3300 CXi II that I inherited a while ago.  I noticed on the phones, if the extension (DN) is 104, then the softkeys are programmed with Button Directory Numbers of 204 and 304, and these act as additional call appearances for the extension.  And, if 104 is the assistant for someone on 122, we can put 122, 222, and 322 and have three call appearances for Ext. 122.

I can't find anywhere in the documentation where this mechanism is described. If a DN is programmed on a key, and it's not found as a configured User/Device, does it replace the first digit with a 1 or something?

Thanks for your time and expertise.

9

Mitel MiVoice Business/MCD/3300 / SIP Security on AWC / Mitel 3300

« on: August 03, 2017, 06:45:16 PM »

Hello,

With AWC 3.8 connecting to a Mitel 3300 ICP, there is no way to enter a SIP password for it to use when registering with the ICP. The documentation for configuring AWC simply describes creating new generic IP devices on the ICP and then entering those extension numbers into the AWC for it to register, and doesn't mention passwords or any suggestions about how to secure the system from someone registering his own device on those extensions.

My ICP is behind a firewall and port 5060 is not accessible via the Internet, but it still seems strange that the option to password-protect a SIP registration isn't there.

Anyone have any comments on this?

Jeffrey Fox