Messages

1

MiVoice Office 250/Mitel 5000 / Re: Category A & D Phone licenses interchangeable?

« on: June 14, 2017, 10:18:11 AM »

In my experience, yes, the A & D licenses are interchangeable. Had a customer who had plenty of A licenses for the 86XX series phones. When those phones died and were replaced with 53XX phones, there was no need to purchase a D license; the system recognized there were available IP licenses (in this instance, A licenses) and used them.

2

MiVoice Office 250/Mitel 5000 / Re: Message Light Not Lighting

« on: May 02, 2017, 12:56:54 PM »

What style phones are having the issue?

3

MiVoice Office 250/Mitel 5000 / Re: Use DEE to send call to hunt group

« on: January 30, 2017, 03:49:58 PM »

This might be an alternate solution: Use the System Forwarding Path. Create one specifically for this extension. Have Forward Point 1 be the Sales Hunt Group and Forward Point 2 be Voice Mail.
Or: Still use System Forwarding Path, but create a separate Hunt Group for the Sales Group (Forward Point 1), which then Overflows to a CRA which times out to the appropriate MB.

4

MiVoice Office 250/Mitel 5000 / Re: Turn on Message Light

« on: November 14, 2016, 12:32:49 PM »

If the code under the message button has been changed from the default (365) to something else (such as Message Retrieve), the message light will NOT flash. This is specific to digital phones. I have had a ticket open with Mitel for 2 years on this issue. Don't hold your breath for them to fix it.

5

MiVoice Office 250/Mitel 5000 / Re: File Based MOH not playing

« on: May 05, 2016, 12:18:16 PM »

Thanks, DND! I let the customer know to check after uploading/assigning new MOH files.

6

MiVoice Office 250/Mitel 5000 / Re: File Based MOH not playing

« on: May 04, 2016, 04:19:29 PM »

UPDATE:
The information I gave was based on a copy of the database. Just logged in and found that where ever FB MOH is assigned, the value was set to NONE. Does this happen when a new file is uploaded/assigned? 

And - The second Trunk Group is programmed like the first.

7

MiVoice Office 250/Mitel 5000 / Re: File Based MOH not playing

« on: May 04, 2016, 04:04:57 PM »

There are two trunk groups with different settings:
92001 - Camped - File-Based MOH 1
             MOH - FB MOH 1
             Transfer to Ring - Ringback
             Transfer to Hold - FB MOH 1
             Hold for Transfer Announcement - Next Device
             Holding for this Device - 5000 CP
92002 - Camped - File-Based MOH (None)
             MOH - 5000 CP
             Transfer to Ring - Ringback
             Transfer to Hold - Music-On-Hold
             Hold for Transfer Announcement - Music-On-Hold
             Holding for this Device - 5000 CP

8

MiVoice Office 250/Mitel 5000 / File Based MOH not playing

« on: May 04, 2016, 12:13:17 PM »

I have a customer on v6.0.11 with one MOH license. Only one node. Customer uploaded a new file, but now has silence. She has uploaded before with success. The phones all have Audio for Calls Holding for this Device set to File-Based MOH with the Extended Value set to 1.

With that, I experienced the same issue with our house system (same version). Since it is the Demo unit, we have 5 licenses. I had to play around to find a license that worked.

I looked at MOL's Knowledge Base and that was oh so helpful (NOT!).

Any ideas before I open a ticket with Mitel?

9

MiVoice Office 250/Mitel 5000 / Re: Naming inbound DIDs

« on: April 19, 2016, 05:31:11 PM »

To remove the Mitel Propaganda message, go to Voice Processor. Make sure the Identification Prompt is set to "No".
Next, go to Voice Processor > Application-Related Information > Auto Attendant Information and change Auto Attendant Transfer Prompt to "No".

10

MiVoice Office 250/Mitel 5000 / Re: Blocked Calls

« on: March 01, 2016, 10:00:12 AM »

Interesting...The customer reports having 48 numbers in the list - one being her cell phone. She deleted the oldest 5, called from her cell and and it followed the correct path - the system hung up on her.

11

MiVoice Office 250/Mitel 5000 / Blocked Calls

« on: February 29, 2016, 06:55:23 PM »

Is there a limit to the amount of phone numbers that can be put into a CRT to be blocked? I have a customer who has a list going; she added new numbers but the new numbers are ringing through. They are above the + and are pointed to a CRA that hangs up.

12

MiVoice Office 250/Mitel 5000 / Re: Holiday Programming

« on: September 15, 2015, 01:39:55 PM »

Irongladiator,

If you want the message to play all day (12:00 a.m. to 11:59 p.m.), yes, the Start Date and the End Date are the same.

13

MiVoice Office 250/Mitel 5000 / Re: unable to clear a 'MSG:' on 5320e phone

« on: July 22, 2015, 03:52:38 PM »

There are two ways to clear the message. One is what you were doing - pressing the VM button. Once the user answers, the light will clear. The other way is, with the handset down, press the Cancel button (the hard coded button with the circle with an X in it) and dial 368. This is the default code for "Message - Cancel Message on Endpoint". 

14

MiVoice Office 250/Mitel 5000 / Re: Parking Calls

« on: July 21, 2015, 10:59:40 AM »

By default, the "Call Park" code is 346 - Transfer to Hold and "Call Retrieve" is 4 - Reverse Transfer.

15

MiVoice Office 250/Mitel 5000 / Re: Forwarding to on-call personnel after hours (rotating shifts)

« on: June 25, 2015, 10:50:03 AM »

First Source:
"All fields are empty except the following
Forward Description: Afterhours
Forward Outside Number: xxx-xxx-xxxx (with dashes)
Forward Type: 1
Forward Public Network: Yes"

Does this mean the FORWARD EXTENSION field is empty? If so, you need to have 355 in it. You also need to make sure something is in FORWARD DESTINATION EXTENSION as dwayneg mentioned; mine also came up as PP040.