Topics

1

MiVoice Office 250/Mitel 5000 / File Based MOH not playing

« on: May 04, 2016, 12:13:17 PM »

I have a customer on v6.0.11 with one MOH license. Only one node. Customer uploaded a new file, but now has silence. She has uploaded before with success. The phones all have Audio for Calls Holding for this Device set to File-Based MOH with the Extended Value set to 1.

With that, I experienced the same issue with our house system (same version). Since it is the Demo unit, we have 5 licenses. I had to play around to find a license that worked.

I looked at MOL's Knowledge Base and that was oh so helpful (NOT!).

Any ideas before I open a ticket with Mitel?

2

MiVoice Office 250/Mitel 5000 / Blocked Calls

« on: February 29, 2016, 06:55:23 PM »

Is there a limit to the amount of phone numbers that can be put into a CRT to be blocked? I have a customer who has a list going; she added new numbers but the new numbers are ringing through. They are above the + and are pointed to a CRA that hangs up.

3

MiVoice Office 250/Mitel 5000 / PSTN Call Records Report

« on: November 05, 2014, 06:01:04 PM »

I have a customer that needed to know who made a call to a specific number. I looked at the PSTN Call Records Report in System Monitoring, but all I saw were incoming calls. Not a single outbound call on any date. Any ideas as to why this is happening?

4

MiVoice Office 250/Mitel 5000 / Mid Call Feature

« on: July 03, 2014, 02:35:52 PM »

Has anybody had luck getting the Mid Call Features to work properly? I have tested, but am only getting Option 1 (Re-Access Holding Call) and Option 3 (Conference). I would love to be able to transfer calls.