Messages

1

Mitel MiVoice Business/MCD/3300 / Re: define tenant for micollab vm box

« on: June 01, 2023, 01:09:31 PM »

Thank you folks!
I'll review that info the best I can and go from there.

-dg

2

Mitel MiVoice Business/MCD/3300 / Re: define tenant for micollab vm box

« on: June 01, 2023, 10:54:22 AM »

Perhaps I didn't explain the question properly.
We have several MiCollab mailboxes that route differently in the MCD based on night modes for a given tenant. (e.g. routes to a ring group during the day but to the VM at night.) These respond fine to their respective tenants' night mode setting. They show up in the Call Routing form and I can route them fine based on night mode. Problem is, I don't know how the mailboxes are assigned to the tenant (we have four primary tenants that are unconstrained - it's a car dealership group with several franchises in separate buildings.) We have no GCOS settings.

Thank you!
-dg

3

Mitel MiVoice Business/MCD/3300 / define tenant for micollab vm box

« on: June 01, 2023, 09:54:32 AM »

Hi folks,
I'm at a loss here... I have several tenants, specifically for the purpose of having separate night mode times per building. Each tenant controls their own.
Really, all the night mode affects is where the main numbers are routed to. I can see all the "numbers" (phones, and micollab boxes/call flows), and route them based on night mode.

What I can't figure out is how to place a given micollab box or call flow into a specific tenant! (Clearly these are set somewhere, but there's one that is in the wrong tenant.)

The only way I've known to define tenancy is in the user and device configuration form in MCD, but since a micollab box isn't a device, it's not there.

Ideas?
Thanks!
-dg

4

Mitel MiVoice Business/MCD/3300 / Re: Pass on CallerID to forwarded outside destination

« on: April 26, 2023, 09:16:18 AM »

Thank you -
I kinda figured it would be unlikely, particularly due to STIR/SHAKEN. If it weren't enforced... Then anyone could purport to be anyone.
-dg

5

Mitel MiVoice Business/MCD/3300 / Pass on CallerID to forwarded outside destination

« on: April 24, 2023, 10:13:10 AM »

Hi folks.
I searched the forums and haven't found a similar thread to what I'm looking for.

We are using 3300's and a MAS/NuPoint server, on-site. No SIP, just a couple PRI's.

What I'm looking to do is forward an inbound caller's callerid to an outside vendor. The way we're doing the forward is
a > customer calls us at a specific DID > this ring a ring group with an overflow to extension [say] 751*
751* is a system speed call to the outside vendor, e.g. 751* > #9713214567

The vendor does get the calls, but shows the main number of our store (as if we placed it within.) We'd like to pass the original caller's CallerID to the vendor. We can see the caller's ID on our phones, but it just doesn't get passed on to the forwarded destination.

One caveat is that we only want this for a few specific forwards, but not the whole trunk.

Thanks in advance!
-dg

6

Mitel MiVoice Business/MCD/3300 / Re: Mitel 6920 Speakerphone Issue

« on: January 25, 2023, 11:21:44 AM »

Not sure if this helps any, but on my 6930, audio path is set for headset. If I push the speakerphone button twice while the headset is charging, it does do go the speaker instead.
-dg

7

Mitel MiVoice Business/MCD/3300 / hold music while ringing?

« on: August 25, 2022, 05:39:41 PM »

Hi folks -
I haven't been able to find how to do this or if it is even possible...
Isn't there a way to have hold music playing instead of ring sounds when a ring group (or individual) is being called?

Thanks in advance,
-dg

8

Mitel MiVoice Business/MCD/3300 / Make an extension ring with no device?

« on: April 13, 2022, 02:21:15 PM »

Hi folks,
I have a user that insists that he wants the caller to hear his phone ringing before it goes to voice mail, despite that he won't ever answer it. While I could just leave this phone plugged in somewhere in a closet, I'm wondering if there's a clever way to program it so it appears to ring even if the phone isn't physically plugged in. Something like forcing the extension to be present when it isn't.
This is on a 3300 + NuPoint/MAS.

Thanks!
-dg

9

Mitel MiVoice Business/MCD/3300 / park recall target

« on: February 07, 2022, 11:24:04 AM »

Hi folks.
I have a couple departments with all phones in a park group. When someone answers the ring group, group-parks the call, it eventually recalls to the original parker. Is there a way to have it recall to a/the ring group (or other target?).

Thanks,
-dg

10

Mitel MiVoice Business/MCD/3300 / 6940 programmable keys

« on: July 26, 2021, 03:54:27 PM »

Hi folks,
I'm pretty new to 6940 phones. Having some trouble with configuration. The users want to be able to program some keys for one-touch dials. I found this setting in COS - General - Miscellaneous - Enable Device Configuration.

The description shows the following -

For 69xx IP phones, enter 0 to disable Language, Voicemail, Call Forward, Voice Services, WiFi, Bluetooth, and Reset settings in the Settings menu. This also disables the long key press functionality. Or, enter the length of time (range 1 to 5 seconds) for which a programmable key (PK) must be held down to launch the key programming application.

Setting this field to 3 does indeed allow soft key programming, but also at the same time allows all the other settings mentioned above.
I'm not so sure I want the users to have all that - just the soft key programming. (Especially not bluetooth.)

Is there not a way to only enable the long key press soft key programming, but disable the other items?

Thanks!
-dg

11

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MXe iii RAID vrs SSD

« on: May 26, 2021, 01:45:21 PM »

For what it's worth, we just bought some mxeIII's with raid and ssd's and it's been fine so far. (installed earlier this year)
I'm not a certified Mitel tech, but I'd have to assume the guys that installed mine did so according to the official method. Perhaps there's a certain chipset or something that's mitel-certified or something?

Disk 1 id matches
  Current Model Number  : LITEON CV1-CB64                         
  Expected Model Number : LITEON CV1-CB64                         
  Current Serial Number : 0029321014EL       
  Expected Serial Number: 0029321014EL       

Disk 2 id matches
  Current Model Number  : LITEON CV1-CB64                         
  Expected Model Number : LITEON CV1-CB64                         
  Current Serial Number : 0029321014EE       
  Expected Serial Number: 0029321014EE     

(incidentally, I use those same Kingston drives in some 200 pc's and they work fantastic.)
-dg

12

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MXe iii RAID vrs SSD

« on: May 26, 2021, 01:43:06 PM »

For what it's worth, we just bought some mxeIII's with raid and ssd's and it's been fine so far. (installed earlier this year)
I'm not a certified Mitel tech, but I'd have to assume the guys that installed mine did so according to the official method. Perhaps there's a certain chipset or something that's mitel-certified or something?

Disk 1 id matches
  Current Model Number  : LITEON CV1-CB64                         
  Expected Model Number : LITEON CV1-CB64                         
  Current Serial Number : 0029321014EL       
  Expected Serial Number: 0029321014EL       

Disk 2 id matches
  Current Model Number  : LITEON CV1-CB64                         
  Expected Model Number : LITEON CV1-CB64                         
  Current Serial Number : 0029321014EE       
  Expected Serial Number: 0029321014EE     

(incidentally, I use those same drives in some 200 pc's and they work fantastic.)
-dg

13

Mitel MiVoice Business/MCD/3300 / dumb questions about 69xx BT/DECT

« on: May 26, 2021, 11:52:33 AM »

Hi folks.
I've been playing with some 69xx phones to figure them out. I have some dumb questions regarding BT and DECT.
My understanding is that the included handset with a 6940 is BT. Is that right?
Also, from what I can gather from Mitel's site, the headsets are DECT, is that right?
(why they would go with BT on the handset if it has DECT capability is beyond me...)

In the COS settings page, I see Integrated DECT High Power and Integrated DECT Wideband. Is is safe to assume these options only apply to the headsets, then?

I've just noticed the BT handsets are really kinda lame compared to the 53xx DECT handsets, so I'm looking for any way to improve this. Presumably there could be lots if interference around, with other 69xx, and customer cell phone bt stuff...

Thanks!
-dg

14

Mitel MiVoice Business/MCD/3300 / Scheduled night mode - specify tenant?

« on: March 16, 2021, 07:46:18 AM »

Hi folks.
We have a muti-tenant setup here that has 5 buildings and a 'manager.' The idea here is that each building can set their own night modes whenever they close or open.
One of the buildings doesn't feel like going to night2, when they ought to, so I want to schedule it.
I looked at scheduling this, but I'm not seeing any way to specify which tenant the event applies to. Is there such an option I'm just not seeing? Or does the night mode simply apply to the whole system (e.g. 'manager?')

Thanks,
-dg

15

Mitel MiVoice Business/MCD/3300 / Re: 69xx DECT headset cal control button

« on: December 21, 2020, 01:47:37 PM »

Cool, thanks. That seems to have done something.
How are the high power and wideband options related?

Thanks again,
-dg