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Author Topic: Extension Not Active - Goes straight to voicemail  (Read 1407 times)

Offline josh_marchant

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Extension Not Active - Goes straight to voicemail
« on: June 03, 2024, 08:41:38 AM »
An extension on our system is going directly to voicemail. When looking at their user settings, under associated destinations it is showing their extension as not active. I'm not sure how this has happened or how to make it active again. Can anyone advise?

Thanks
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Offline josh_marchant

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Re: Extension Not Active - Goes straight to voicemail
« Reply #1 on: June 03, 2024, 09:15:45 AM »
Managed to get to the bottom of it - was caused by a Mitel Phone Manager presence profile being set to out of the office.
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