Originating Line info - private paystation

[evan631]

We are having issues calling a specific number from one of our 3300's.  When we dial the number we get a message "sorry call cant be completed from payphone".

We heard back from our carrier and they are saying..."underlying carrier advised the call is being sent with the Originating Line Information(OLIP)          [ATT: 36] 70 (Private Paystation), which is what is identifying the calls as coming from a payphone. You will want to have your PBX vendor check the CPE and correct the setting."

Any idea where I can make this change so we can get these calls to go through.

It's not the most critical situation, but I think it would resolve a few other toll free number issues we have.

Thanks for the help, I've searched the Google and forums, but cannot find anything.

-Evan

[x-man]

SIP trunks?

[evan631]

nope...PRI

[ZuluAlpha]

Long distance or local call?

[evan631]

this one particular number is a toll free conference number. 

thanks

[ralph]

Are you able to call it from other 3300s in the same cluster?
I'm highly doubting that this is a PBX issue.

If you using the same CLID number for all outbound calls, try an experiment:
Using the Associated Directory Number form, change the caller ID to another number and retest.

Ralph

[evan631]

Are you able to call it from other 3300s in the same cluster?
I'm highly doubting that this is a PBX issue.

If you using the same CLID number for all outbound calls, try an experiment:
Using the Associated Directory Number form, change the caller ID to another number and retest.

Ralph

Looking to revisit this as it has come up again.

I changed my associated directory number and still coming up with payphone error. 

We are able to make the call from other 3300s in cluster, but I must warn not all systems are setup identical.

Any other suggestions?

[Boris]

You might also check CEID programming.