micollab client v7.3 network lost

[pacifichydro]

Hi

Hope someone can shed some light

We are testing the behaviour of the micollab client and what we found was when the computer have been put into sleep mode or when network is disconnect, if we try to ring the micollab client, the phone is quite and nothing happen, it does not even go into voice mail

I believe the correct behavior is that in this situation it should go to voicemail?

If we exit the micollab client and try to ring and it goes to voicemail properly. It just does not work when computer is in sleep mode or the network have been disconnected

[VinceWhirlwind]

Is the MiCollab running on the physical desktop or on a virtual desktop?
 
Either way, it should still go to voicemail on no answer though...

[bigyorkshire]

Are the call reroute settings for the extension setup correctly (i.e. to go to voicemail)?

[pacifichydro]

Thanks all

voicemail have been setup properly when we create a new extension as if we exist the micollab client, the call then destine to voicemail is fine

we use the micollab with physical desktop

the voicemail is working fine with normal physical handset so I must assume it is right setup

the problem only happen when the laptop is in sleep mode or when there is a disconnection to computer network. if you ring it is just quite and do nothing