UCA Chat History

[CBeyer]

I'm logged into the backend of our MAS Server. I can pull up the account of a user and go to Chat History.

I click show chat history and after a bit it displays the history of that users chats, however, it only gave me a specific period of time, say, April 2014 - Sept 2014. There was a message in red next to the Chat History area that said Chat history abbreviated. Download to see full history.

So I downloaded and got the exact same time frame, nothing "full" about it.

Any idea how to access the entire chat history for a user?

[VinceWhirlwind]

What version are you on?
 
On version 7.1, with about 100 users, I get the full history.
On version 6, with about 1000 users, nothing comes up at all (or maybe I need to be more patient...hasn't come up yet...).

[CBeyer]

From the Mitel Application:
Mitel Unified Communicator Advanced: Version 5.0.27.0

From the MAS server (vmware appliance)
Kernel Version   2.6.18-308.4.1.el5PAE (32 bit)
Distro Name   Mitel Standard Linux
ServiceLink   V9.4-28.0   installed   Mitel Standard Linux release marker   
Mitel UC Server   V5.0.28.0   installed   Mitel Unified Communications Server   
MVF   V1.0.9.0   installed   Mitel Virtualization Framework

We seem to be a bit outdated?

I was able to login to the computer the user was using and pull up her instance of Mitel. I right-clicked on the person she was chatting with and was able to pull up some chat history that way. I just can't believe this isn't saved somewhere on the VMWare appliance (I was told it was).

If anyone can shed some light on where that is, that would be helpful.

Thanks!