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Author Topic: Calls to Ring Group to have Music on Hold instead of ringing  (Read 1762 times)

Offline Gasmanz

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Calls to Ring Group to have Music on Hold instead of ringing
« on: May 31, 2016, 05:23:25 PM »
Can someone please tell me how you have Music on Hold played to callers that are waiting to be answered in a Ring Group?

Is it just a Class of Service option?
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Offline ralph

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Re: Calls to Ring Group to have Music on Hold instead of ringing
« Reply #1 on: June 01, 2016, 08:04:45 AM »
I ~think~ the COS timer would be the "Auto Campon" timer.   I think if it's set to >0 the call will camp on and the caller will hear MOH.

I'm very not sure on this.  I really can't remember if the caller will continue to hear ringing when camped on or not.

Ralph
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Offline Gasmanz

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Re: Calls to Ring Group to have Music on Hold instead of ringing
« Reply #2 on: June 21, 2016, 09:01:19 PM »
Didn't change the ringing  :(

I have had confirmation that this is only possible if you use ACD paths.
« Last Edit: June 21, 2016, 09:10:38 PM by Gasmanz »
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