Routing Calls To Different Groups

[viperdude]

Hi

We have a door bell phone that our office manager wants to route calls from as follows.

The bell will need to rotate each time it calls, for example;

Call 1 – Group 1
Call 2 – Group 2
Call 3 – Group 3 


Seeing as you can't add a hunt group or ring group into another such group how can I achieve this?

[ralph]

I would think you could do it in a couple of ways.
1) put a unique key appearance for each call group on each call groups members phones and then build a circular hunt group with those keys as members.  Ring the door bell to the hunt group.
2)  Create 3 phantom phones, then create personal ring groups for each one, put each of the group members in the ring groups.  Then put the phantom phones in a circular hunt group and ring the door bell to it.

Ralph

[x-man]

You could set up a ring group with the members and set up a speedcall to each of those ring groups and program the hunt group as circular using the speedcall numbers.

[viperdude]

thank you

worked a treat.

[x-man]

Which one?

[ralph]

You could set up a ring group with the members and set up a speedcall to each of those ring groups and program the hunt group as circular using the speedcall numbers.

x-man,
Speed calls as hunt group members?

Ralph

[x-man]

Yup, I'm sure I read that somewhere in the help files once although it may have been networked hunt groups. Don't have a lab system set up at present to test.

[johnp]

Looked and yes for networked it says speed calls. Learn something new every day :-)

[sarond]

mmm... I wonder if this would this work for speed calls to external numbers??

[sarond]

mmm... I wonder if this would this work for speed calls to external numbers??

To answer my own question, this does appear to work.

[ralph]

mmm... I wonder if this would this work for speed calls to external numbers??

To answer my own question, this does appear to work.

That's awesome.  Now I've learned something.  I've needed to do that a couple of times.  I wonder when that was introduced.

Ralph

[x-man]

been there since release 5.0.....