Author Topic: Alternative to Prairiefyre/MCCM?  (Read 1127 times)

Offline BlackSunshine

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Alternative to Prairiefyre/MCCM?
« on: March 01, 2016, 08:37:38 AM »
I have a customer that I'm trying to fit into a 3300.  They would like very basic agent reporting and be able to see agent status for 7 agents.  Does anyone know of third party Contact Center software that will work with 3300.  I have run the numbers for Prairiefyre and they are ridiculous not to mention the new requirement for support and software assurance.  Thanks for the help


Online acejavelin

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Re: Alternative to Prairiefyre/MCCM?
« Reply #1 on: March 01, 2016, 09:08:06 AM »
What kind of reporting do they really want? For seven agents perhaps a few custom reports in a low dollar CCA program like CASH+ from Hanson software, Call Accounting Mate by callacounting.ws, or a CommOne.com product? We have used the CommOne products a few times, had pretty good luck with them.

Offline BlackSunshine

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Re: Alternative to Prairiefyre/MCCM?
« Reply #2 on: March 01, 2016, 09:45:42 AM »
Thanks for the help.  I looking more toward Contact Center reports and real time agent status rather call accounting. 


 

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