One users extension cannot leave voicemail for anyone

[itguy01]

I'm new to Mitel (coming from Avaya) and I've figured out a few issues but this one has me stumped. I have one user/extension that cannot leave a voicemail for anyone. The call rings until the point where voicemail just pick up then it shows our voicemail extension. I've compared her settings to a few others and it seems correct but there are sooo many settings I'm sure I'm missing something.

Any ideas?

[itguy01]

Anyone?

[ralph]

Are you saying that the user calls an extension, it rings, rolls to VM and then you get answered by auto attendant?

Ralph

[itguy01]

Hi, sorry it took so long to get back. I must have missed the reply notification.

This user will call another user and the call will just ring and ring, no VM or auto-attendant ever picks up. It doesn't matter who the user calls, if the phone isn't answered by someone it will just ring until they hang up. I can call all the same extension and everything works, VM picks up after 5 rings and I can leave a message.

[ralph]

I would suspect that something is different about 1) COS  2) Interconnect Restriction or 3) Tenant.

Check those things.

Ralph

[itguy01]

Thanks for the help Ralph. I did check those three items but it didn't resolve our issue.

I did some more digging around and found the issue though! The network wasn't added to the "Trusted Networks" under Configuration. Once I added the network, the user was able to leave voice messages.

Thanks!