Call Menu and Nu Point

[branodnt.theisen]

Hello,

At the company I work for, we use a Mitel 5000 phone system with Nu Point for voicemail, etc. For our store, we use a voicemail menu when customers call in that has options on where they will be transferred to depending on their needs. For example, press 1 for front register, 2 for restaurant, ... etc. I can see on the Mitel 5000 system where the SIP Call Routing Announcement's are located, but I don't know where the menu would be set up so the digit translation would be configured? I looked in the Mitel system, but didn't find anything. Also looked in Nu Point but still nothing. Any help would be very much appreciated.

[johnp]

I'd look at Call Director Call flow for line group 1

[branodnt.theisen]

Can you please tell me where that is located? Thanks. Mitel or Nu Point would be helpful, sorry.

[johnp]

Nupoint

[branodnt.theisen]

Ok, I see it, but nothing seems configured in there. Would there be any other logical location where this would be? The call flow is just default at the moment. Thanks for the help though.

[branodnt.theisen]

I see that for the mailbox for that extension, its uses a 46- Call Director class of service feature. Is that anything to do with it?

[johnp]

It might be answered in a mailbox, may search all and see if one sticks out. Then check call director call flow for that box.

[branodnt.theisen]

Found it, thank you for the help. It was in the mailbox like you suggested.