Author Topic: Lines not disconnecting..  (Read 1538 times)

Offline arcane4738

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Lines not disconnecting..
« on: March 18, 2015, 09:41:14 AM »
When calls are being answered by auto attendant, sometimes lines are not being disconnected when caller hangs up and no option is chosen by the caller.  We'll need to unplug the analog line from the back of the controller and plug it back in to free up the line.  Thinking it might be a timer that can be adjusted?


Offline Tech Electronics

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Re: Lines not disconnecting..
« Reply #1 on: March 18, 2015, 09:54:08 AM »
Arcane4738,

Have you made sure you are getting a positive disconnect from the carrier?

Thanks,

TE

Offline dwayneg

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Re: Lines not disconnecting..
« Reply #2 on: March 18, 2015, 03:39:16 PM »
Also make sure that DIGIT TRANSLATION for TIMEOUT is set to HANGUP.


 

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