I am trying to execute the following call scenario and found that interflow dialing does not work. Please let me know what I have to do to make it work. I do need another clarification as to whether it is possible to program 0 in the interflow dialing list (as the below test case requirement says)? I could only enter anything greater than 0.
Call Scneario:
1. Ensure no other agents are logged into queue and a PSTN number (ABC) is programmed for zero in the interflow dialing list
2. Log one ACD agent into an ACD queue. Set ‘Make Busy” to ensure calls will remain in queue to receive RAD/MOF treatments.
3. Call from another PSTN number (XYZ) to Mitel ACD Path
4. PSTN (XYZ) should hear RADS then MOH. Depending how long the caller is in queue, they should hear multiple RAD messages.
5. Press zero from the remote DUT.
6. PSTN (ABC) should ring. Answer call.
I tried this configuration in ACD path: “Release Digit Receiver After Recording” set to yes for Recording 1, Path interflow dialing list for recording 1 as 1, Interflow enabled YES, Interflow Point Directory Number as PSTN (ABC). When I execute the scenario, I always see recording keeps playing unless Interflow timeout happens (if specified) and pressing 1 does not make PSTN (ABC) ringing.
