New approach to this. Now I am using HGs "hold" for people and it works ok, with the execption of the reroute.
Programming:
HG 2xxxx with member 1xxxx (prime of user), call reroute no answer timer of 120 sec and call reroute 1st alt of HG to receptionist RG. If the person is on the phone, they get the alert tone on their multicall appearance to notify them of their waiting call, if they do not answer for two min it goes back to the receptionist group. The receptionist group sees "(CLID of calling party) call from 2xxxx no ans." I have named the HG "Holding for (person's name)" in the tel dir, is there a way to include that name? The receptionists are acting like it is completely usless if they don't know.
I blame all of this on the 5000, which is what is being replaced here.