Author Topic: Mitel SX200 Call routing problem  (Read 1973 times)

Offline whiteheadja

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Mitel SX200 Call routing problem
« on: April 30, 2014, 07:08:51 AM »
I have recently become responsible for a SX 200, that was out of commission for a number of years. We have powered the system up, added a new superconsole  as the old one was dead. For some reason after powering up the system it will seize a trunk line at the first attempt but will not seize a line again. If we use the Trunks feature via the console and manually select a line the system dials out as it should. What I don't understand is why it only seizes the line once. In what forms should I be looking for outbound call routing. (We dial '9' for an outside line.) Any help would be greatly appreciated, as its in an hotel and they go live tomorrow :( Thanks Andy


Offline whiteheadja

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Re: Mitel SX200 Call routing problem
« Reply #1 on: April 30, 2014, 04:10:43 PM »
okay so I found out the issue. Simple really the system was programmed for more trunks than we had connected so was trying to seize a trunk that was no longer available. Dials out perfectly now the surplus trunk line was removed. No doubt I will have some other questions in the future.  :-\

Offline Crowtalks

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Re: Mitel SX200 Call routing problem
« Reply #2 on: April 30, 2014, 04:13:13 PM »
Glad you found the issue

Jim


 

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