« previous next »
Pages: [1]   Go Down

Author Topic: Maintenance command query  (Read 1600 times)

Offline MrCoops

  • Contributer
  • *
  • Posts: 6
  • Country: gb
  • Karma: +0/-0
    • View Profile
Maintenance command query
« on: March 25, 2014, 06:45:23 AM »
Hi, we have a need to identify calls made by certain extensions / agents over a period of time. Is there a maintenance command or does anybody have any idea howto extract this information ?
Many thanks
Logged

Offline martyn

  • Hero Member
  • *****
  • Posts: 688
  • Country: au
  • Karma: +10/-0
    • View Profile
Re: Maintenance command query
« Reply #1 on: March 25, 2014, 06:52:51 AM »
You would need to have SMDR enabled for the types of calls you want to report on, and also have a call accounting package in order to do historic reporting.
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Maintenance command query
« Reply #2 on: March 25, 2014, 08:17:57 AM »
As long as you have SMDR turned on in the COS of the phones and options enabled in the SMDR Form then you can go to maintenance commands and enter:
 "logs re smdr new 5000 match <extn>"   
That will show all the calls made by exten XXX for the last 5000 calls.

Ralph
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10