MCD Integration with 5000

[DND ON]

We’re looking to replace the Axxess system in our main office, and Mitel is proposing a cloud-based MCD solution. They’re currently calling it MiVoice Business, but I understand it’s a 3300.

My concern is integration with my 50 networked 5000 sites. I have a lot of inter-node routing that I don’t want to lose. Integration would be via SIP, and I have serious doubts that networking will be seamless. One Mitel engineer says no problem; another says I would lose functionality.

Anyone have experience with this?

[acejavelin]

You would definitely lose functionality... voicemail network, inter-node BLF/DSS appearances, multi-node ACD, multi-node attendant, etc. pretty much anything that uses the Intertel Networking Protocol would be lost.

Why would they not recommend a Mitel 5000 (now called MiVoice Office) It would integrate seamlessly into your network.

[DND ON]

One of the proposals is for a 5000, but we have been instructed to explore a “cloud” solution.