Ralph,
Thanks for the reply, but the Generic Group Threshold Alert Key will not work as all of the agents are members of more than one group.
From what I have read so far it seems as though the only answer is to give them all Specific Group Alert Keys at this point, but not sure why it won't allow me to create a Threshold Alert Key on a Phantom Multiline Set.
The concept seems to be a simple one as you provide the ACD Agent Group Path > Alerting Device with a number to for it to alert [audible or visual]. The problem is that it is providing me with an error that makes no sense as I do not know what it would take to fix the problem.
What is this ACDII it is refering to? I am using ACD 2000 not ACD Express
How do I implement it? Basically what steps are needed to implement this feature on an ACD Agent|Superviser IP Set?
Thanks,
Steven