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Author Topic: UCA client shows Deskphone and Cell phone mulitple times  (Read 1949 times)

Offline daryler

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UCA client shows Deskphone and Cell phone mulitple times
« on: October 04, 2012, 11:14:23 AM »
Why does my UCA (5.0.27) show my deskphone and my cell phone for twinning 5 times under communications in UCA.  It also shows when you right click the UCA icon in the desktop tray.  How can I lower that to one for each?
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Offline bluewhite4

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Re: UCA client shows Deskphone and Cell phone mulitple times
« Reply #1 on: October 04, 2012, 04:33:23 PM »
If your phone is a multiline set, with several multicall keys of your extension number, then they will show up in UCA as seperate lines.
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Offline daryler

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Re: UCA client shows Deskphone and Cell phone mulitple times
« Reply #2 on: October 04, 2012, 04:35:56 PM »
I have two Call Keys and one IC key.  That is three.  Why Five?  Why even three if I have those keys on my phone anyway.  Just seems like they could program UCA to know it is repetitive.
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Offline bluewhite4

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Re: UCA client shows Deskphone and Cell phone mulitple times
« Reply #3 on: October 04, 2012, 04:38:20 PM »
Not sure why it would show 5.

The reason it show each one individually is so that you can place a call on hold for each of those lines, then manually choose another line to place a second outbound call out on. This is especially important for softphone users.
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