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Author Topic: Finally getting trained on the 5000  (Read 10220 times)

Offline ralph

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Finally getting trained on the 5000
« on: August 21, 2012, 08:22:39 AM »
Ok - I'm excited.
I finally was approved for 5000 schooling.
It'll be the 1st time I've had my hands on it.

Wish me luck.

Ralph
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Offline NTEDave

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Re: Finally getting trained on the 5000
« Reply #1 on: August 21, 2012, 01:52:50 PM »
I think you'll like it, most of the 3300 people I know that then get trained on the 5000 wonder why the 3300 is so complicated!
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Offline bluewhite4

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Re: Finally getting trained on the 5000
« Reply #2 on: August 21, 2012, 02:38:16 PM »
Quote from: NTEDave on August 21, 2012, 01:52:50 PM
I think you'll like it, most of the 3300 people I know that then get trained on the 5000 wonder why the 3300 is so complicated!

Wow, that is the exact opposite reaction myself and the rest of my office has had. For every feature that the 5000, we find it harder to implement what are basic ideas on the 3300. I think the last three weeks I've had to come up with more work-arounds for basic telephony concepts on the 5000 then I ever have on the 3300. (Today's problem being how to deal with departments that want different hold-recall times.)
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Offline acejavelin

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Re: Finally getting trained on the 5000
« Reply #3 on: August 21, 2012, 06:18:33 PM »
Quote from: ralph on August 21, 2012, 08:22:39 AM
Ok - I'm excited.
I finally was approved for 5000 schooling.
It'll be the 1st time I've had my hands on it.

Wish me luck.

Ralph
Awesome! You will love the 5000!!

(I am not going to join the argument on which is better/simpler/easier/etc, both have their place and use!)
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Offline ralph

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Re: Finally getting trained on the 5000
« Reply #4 on: August 21, 2012, 07:57:17 PM »
I'm sure each system has it's strengths and weaknesses.  Perhaps it's more an issue of what is 'sold' than what magic each of us can do on a system.
I a big proponent of saying "no" rather than creating something that my techs can't understand if they have to go service a system so I try to avoid work-arounds.   I've had to tell customers a few times that "if I change this timer it will affect the everyone on the system."  That gets me out of a lot of non-billable labor cost.

In any case, I'm looking forward to picking up on the 5k.  From what I've seen so far it's a great product.

Ralph
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Offline NTEDave

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Re: Finally getting trained on the 5000
« Reply #5 on: August 22, 2012, 03:45:56 AM »
Quote from: bluewhite4 on August 21, 2012, 02:38:16 PM
Quote from: NTEDave on August 21, 2012, 01:52:50 PM
I think you'll like it, most of the 3300 people I know that then get trained on the 5000 wonder why the 3300 is so complicated!

Wow, that is the exact opposite reaction myself and the rest of my office has had. For every feature that the 5000, we find it harder to implement what are basic ideas on the 3300. I think the last three weeks I've had to come up with more work-arounds for basic telephony concepts on the 5000 then I ever have on the 3300. (Today's problem being how to deal with departments that want different hold-recall times.)

Maybe it's first impressions! :)

I was at Mitel in wales a few months back and the trainer had just come back from Australia as the 5000 was just about to be launched there. The traditionally 3300 dealers and engineers had nothing but praise for it.

Maybe they will change their minds once they start installing it!
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Offline markyb73

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Re: Finally getting trained on the 5000
« Reply #6 on: August 24, 2012, 05:32:23 PM »
I've been doing 5000 for about 8 months where i have done 3300 since release 3.1 and sx2000 since SG,S,VS days.
Well what a great switch!!!!!
I'm still a massive fan of the 3300 (maybe biased somewhat) as the 3300 is stable, clustering is great, scales large etc etc.
But for small to medium sites the 5000 has all you need!
And i have to mention the built in voicemail....superb!
Ralph you mentioned maybe inbound trunk attributes will improve in 3300 MCD 6. Its things like that which let the 3300 down, there is so much they need to do to make the 3300 better where other pbx's are better at.
Although i find 5000 need the occasional reboot to fix lines issues etc, where 3300's on recent sw loads just run.
I wonder sometimes whether resiliency, multinode hotdesking would be available on the 5000, or whether its a political thing within Mitel, i.e CSM not working with ACD2 grrrrrr!!!!
I love a good conspiricy :)

Ralph, i loved the course, and i am sure you will too!

Mark.
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Offline ralph

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Re: Finally getting trained on the 5000
« Reply #7 on: August 24, 2012, 06:57:57 PM »
Markyb73,
Looks like our careers took similar courses.  I started with the 2kSG E-Stream (1986).
I also started with the 3300 at 3.1.

Small world.

Ralph
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Offline markyb73

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Re: Finally getting trained on the 5000
« Reply #8 on: August 29, 2012, 03:59:50 PM »
Seems that way  ;D
I don't miss the upgrade times...how long!!!!!!!
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Offline mav

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Re: Finally getting trained on the 5000
« Reply #9 on: September 14, 2012, 03:55:21 PM »
Voicemail is WAY better than on the 3300 and of course all ports are allocated to a resource dynamically, none of this RAD nonsense.

In the SME arena, the 5K has heaps of good features that most companies want to use. Sure it doesn't have resiliency or backup drives, but in SME it's really not a problem.

System takes about 2 minutes to boot from cold and a software upgrade takes less than 15 minutes.

I'm sure you will love it Ralph !!!
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Offline NTEDave

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Re: Finally getting trained on the 5000
« Reply #10 on: September 26, 2012, 12:12:17 PM »
How's the training going then Ralph?

Impressed, underwhelmed?
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Offline ralph

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Re: Finally getting trained on the 5000
« Reply #11 on: September 26, 2012, 12:28:12 PM »
Nice box.
There's a lot of similarities to other systems I've worked on.   
Not struggling with it.   I'm sure once I've been in it a few times It'll be old hat.

Ralph
« Last Edit: October 04, 2012, 07:34:10 AM by ralph »
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Offline jjordon

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Re: Finally getting trained on the 5000
« Reply #12 on: October 03, 2012, 04:54:53 PM »
The way I look at traning:

I'm not getting trained to learn to love the system. I'm getting trained to learn to SUPPORT it.
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Offline ralph

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Re: Finally getting trained on the 5000
« Reply #13 on: October 04, 2012, 07:34:40 AM »
Quote from: jjordon on October 03, 2012, 04:54:53 PM
The way I look at traning:

I'm not getting trained to learn to love the system. I'm getting trained to learn to SUPPORT it.

Exactly!   But it helps to love the system to.

Ralph
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