Mitel 3300 MCD - call forwarding feature access code, logs?

[mgodinez]

Dear greater mitel intellect,

We have a mitel 3300 MCD controller.  ver. 4.2 sp2 pr1.

One of our DNI phones has been losing it's call forwarding programming.  Call forwarding is accomplished on the set by entering in a feature access code + system speed call number, which points to a cell phone.  After call forwarding has been enabled, a softkey is activated - indicating that the programming has been accepted on the device.

Are there logs in the 3300 that'll show my feature access code or softkey activation/deactivation behavior?

Thanks for taking a look see

Regards,

Mike G.
Seattle, WA

[ralph]

No logs.
Are you also using UCA or MS Office Communicator?

Ralph

[mgodinez]

Hello Ralph,

Thanks so much for the reply

Regrettably, we are not using mitel UCA or communicator.  But thank you for the suggestions - I'll look into these products.

Hmm...any other idea on how i can gather data regarding the feature access code being activated/deactivated/failing?

Thanks again.

Regards,

Mike G.
Seattle, WA

[ralph]

Is your system rebooting overnight?   That shouldn't make a difference but worth looking at.

Ralph

[ralph]

BTW:  I've seen this where the janitor was using a phone overnight.  He would turn off the forwarding.

Check the smdr logs to see if a call was made/accepted from that phone after it loses it forwarding.

Ralph

[v2win]

What is your code for canceling call forwarding?

I have had people dial the code to block caller id and it was the came code to do something on the PBX I think turn on the headset or something like that.