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Author Topic: Help5340_en.spx  (Read 5795 times)

Offline ophillips12

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Help5340_en.spx
« on: April 02, 2012, 02:43:03 PM »
Guys,

Has anyone seen this error when booting up a phone:

"Please wait while upgraded are being performed on the html applications on this phone"

Communication Error: Help5340_en.spx

Any help would be great.

Cheers
Ollie
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Offline ralph

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Re: Help5340_en.spx
« Reply #1 on: April 02, 2012, 03:47:04 PM »
Is the phone connected to a Teleworker Server? 
That's where I've seen it.

Ralph
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Offline martyn

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Re: Help5340_en.spx
« Reply #2 on: April 02, 2012, 06:48:56 PM »
Yep I've only seen it on a hand set connected through a TW server before. There was a port being blocked that stopped the HTML apps from being downloaded.
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Offline ralph

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Re: Help5340_en.spx
« Reply #3 on: April 02, 2012, 08:45:41 PM »
I've also had it where the tw server was the latest version and not compatible with the version of 3300.

Ralph
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Offline daryler

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Re: Help5340_en.spx
« Reply #4 on: November 29, 2012, 11:27:45 AM »
What was the port that was being blocked?  I have this same error on a teleworkers phone.
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Offline acejavelin

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Re: Help5340_en.spx
« Reply #5 on: November 29, 2012, 11:34:10 PM »
Download the TNA (Teleworker Network Analyzer) from the Teleworker server and run it from a remote location, it will tell you exactly what ports are open or closed.
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