Hello,
I'm trying to trace down the call flow of a particular location of ours. This was all setup before my time and I'm having some issues. 3300 platform version 4.1 sp2. I apologize in advance for this lengthier post just want to make sure I explain it to the best of my knowledge.
-Local calls come into a Trunk labeled "local lines" under call routing menu if I look at the 1st alt it shoots it over to a pilot number 5119 this is group directory number so anyone that is a member can pick up the calls if the first person doesn't pick up nor anyone after it get's to 5119 the second alt. shoots it to 6000 which is goes to a voice mail pilot.
-The problem is a couple of things if I just dial 6000 it just takes you into a generic vm asking for you to enter your mailbox number but if you call our main line and nobody picks up it goes to a voicemail I'm not sure which one it is or how since the 2nd alt is 6000.
-The other problem for me is the receptionist who answer's the main line has two key's on her phone Day mode and Night mode which are *900 and *902 when she puts it in Night Mode if you call our main line it goes straight into our IVR not the voicemail from above which is fine I just don't know how it get's there.
To recap I'm trying to understand exactly how calls come in and where they get routed to during the day and at night. I have half of the picture but cannot figure out the last half.
Hope somebody can help,
Thanks,
