Message button (Call me back)

[rafaelpesi]

Hello,

I need help to program the key message from my phone 5212 to rescue new voice mail messages. The button flashes but when I press the display shows "No message."

Thank you.

[bobcheese]

what voicemail? embedded or external?

[rafaelpesi]

Embedded.

[ralph]

Assuming it the "envelope" button.

If you pick up the handset and press the button and it doesn't do anything you'll need to erase the message waiting.
To do this, put the handset in the cradle, press the MWI button, press the read messages button, then call me back button then the erase button.
If you don't get the erase button, then you'll need to modify your COS to enable "Multiline Set Message Waiting Erase allowed".

Ralph

[rafaelpesi]

Actually, I need only access the voice mail alert that key.

Rafael.

[bobcheese]

I have seen this before, it could be a number of things but one to start with is the hunt group for voicemail. Check that it is set to type 'voicemail' not 'voice'.

[rafaelpesi]

The group is as voicemail, if I dial directly the group can access the vociemail.

Rafael.

[ralph]

If you pick up the handset and press the button and it doesn't do anything you'll need to erase the message waiting.
To do this, put the handset in the cradle, press the MWI button, press the read messages button, then call me back button then the erase button.
If you don't get the erase button, then you'll need to modify your COS to enable "Multiline Set Message Waiting Erase allowed".

Did you do any of this?   What was the result?

Ralph

[rafaelpesi]

Hold down the MWI If a message appears on display "no message"

I could not find the option Multiline Set Message Waiting Erase allowed in COS.

Rafael

[ralph]

The COS mark would be "Multiline Set Voice Mail Callback Message Erasure Allowed"
Set it to YES.

Ralph

[rafaelpesi]

Is set to Yes! But but still does not work!

Rafael.

[ralph]

Ok.  Try this:
Look up the feature access code for MWI ON and MWI OFF.

With your handset down, dial <MWI ON CODE>+<your extension number>
Hang up
Next: With your handset down, dial <MWI OFF CODE>+<your extension number>

See it that turns it off.

Ralph

BTW: have you tried leaving your self a voice mail then logging in and deleting it?  Sometimes that takes care of it.

[bobcheese]

For some reason the voicemail is not setting a callback (as it should do) when it sets msg waiting. Has this worked previously or has it never worked?

[rafaelpesi]

Stopped working on my client.
A laboratory and did not work.
I'm desperate!

Rafael.
tks

[bobcheese]

if ti was working and now its not it may be something to do with a clash with the callback feature access code and something else. Check there is no confict with another number or even try changing the callback FAC