Nupoint reinstall - will not register with 3300

[Mike Abell]

We had the APC system card on our 3300 that Nupoint/MAS was installed on fail and I had our phone vendors reinstall the MAS/Nupoint on a standard Dell 2850 server and then restore our configuration as it was originally on the APC (IP address and everything).  Everything went well but they cannot get the Nupoint to pick up now from the outside and they tell me it is because it is not "registered" with the 3300.  They tell me that they cannot get it to register since the MAS "thinks" it already is (from the restore they think) but it is not.   I can dial 6001 and have the Nupoint AA system pick up and everything works correctly as it did originally but we cannot get it to pick up from an outside line calling in.  Any ideas?

Mike Abell
IT Manager
SFEG
mabell@sfeg.com

[ralph]

1st things 1st.
In the 3300, go to maintenance and enter "stat ext <ext of 1st Nupoint port>"
Do this for each of your ports.   If the port is registered then it will show as idle.   Else, it will show out of service.

Can I assume that 6001 is a Hunt group?   Dial each member individually.   Do they answer?
If yes then the problem is likely that when they changed the APC unit out they missed something in programming- like not putting the ports in the hunt group or removing the call rerouting and not putting it back.   You can test this by manually forwarding a phone to 6001 and then calling the phone you forwarded.

Ralph
www.aavoicepro.com

[Mike Abell]

Hi Ralph, (thanks for the reply)

The APC wasn't changed out, I was told by Mitel that it wasn't field replaceable when installed inside a 3300 as ours is.  That's why I had to "move" the MAS/Nupoint to an "external" server (the Dell 2850).  Originally, the MAS/NUpoint was installed on the 3300 on the APC system, but not now.  The Nupoint is supposed to pick up from the outside on "6799" but when I dial this internally, it just rings and rings and rings.   I don't know exactly what the 6001 does but the phone techs had me dial it and the Nupoint system answers as it did originally.

Mike....

[Mike Abell]

Ralph,

The 6799 is labeled as the first "Hunt Group" under "Voice Mail....Hunt group" settings on the 3300.  6001-6008 are listed as Hunt Group "members" under this Hunt Group.  The 6799 is setup as "HCI Reroute" which I'm guessing means the Nupoint but it doesn't work.

[ralph]

so what happens when you call 6001-6008 directly?  do they all answer?

Then what happens if you dial 6799?

Ralph

[v2win]

Is the APC still installed and running?

Is the APC still answering the calls?