De-Assign Console Softkey

[BillyB2]

What is the best way for us to de-assign a Console Softkey in MiVoice Business.



We are attempting to de-assign the extension 7990 but we get the following error (see attached photo)



If we try and change the 7990 softkey number we get the following error (see attached photo)

Thanks

[johnp]

Have you tried blanking it out or if allowed a delete option? Will tell if other things might need to happen before getting to the new dn

[BillyB2]

No it doesn't allow me. If i make the softkey blank under Console Softkey Form it says

Cannot delete prime key appearance.

If I make the IP Console Number under IP Consoles blank it says Directory Number is a required field

I took the MAC Address off this number 7990 and assigned it to a different number in IP Console. I even setup a new number under IP Consoles and gave it the mac from 7990, still can't delete 7990 because of this Prime Key Apperance. I even put a new number in like a random number like 7954 to replace 7990, still doesn't work.

Setup a new number in Telephone Directory and I still have problems.

All I am wanting to do is pull 7990 and set it to Call Forward to an external number under Call Forwarding Profile but i cant because of this Console Softkey thing

I have gone to the actual device itself where MiVoiceBusiness Console is installed, i list the priority of the softkeys I can't change the key on there either only the list of priorities. So softkey 2 which is 7990 which is also the IP Console i set that last in the list of priority softkeys but it doesn't help

[johnp]

If it can't be deleted, could be in the telephone directory, be a destination for trunks or rerouting.

[BillyB2]

One thing we were going to try is setup just a Dummy Extension say (7501) Have this dummy extension under Call Forwarding Profile route to our external number

Then in YourSiteExplorer under Workflows, we locate the IVR and just change the 7990 number to be 7501.

Now...I set the extension up in MiVoiceBusiness Server, how long does it take for it to appear under the Extensions Tab in YourSiteExplorer? Should it be instant or do I need to wait a few hours?

[BillyB2]

We managed to work it out. We setup a dummy extension. Say 7501, set that to Call Forward to our external number

Managed to find where to push a full sync in YourSiteExplorer so the extension shows there. And just changed it on the Workflow, seems Ok now.

Thanks for your help