Is there no easier process than logging into MiVB as an admin and add remove agents? No way to give someone permission to only add/remove?
The current way just does not seem the best way to do this.
I found some info on using web ignite but cannot locate the "tools" option.
Adding Agents to Agent Group
To add agents to an agent group:
1. In Web Ignite, log in as a Supervisor with System Administrator credentials.
2. Go to Tools > MiCC Web Configuration.
3. Select an agent group from the drop-down list.
4. Click the Add agent group members button on the right.
The Agent Groups configuration page opens.
