We have a department that is 24/7 and has 3 different queue for 3 different teams. By default our the Last agent logged in will not be logged out if a call comes in. I setup an "interflow" and there is No overflow but there is "path unavailable answer point directory number" to try and have some sort of reroute when no one is answering.
The Issue I have during testing is that, the interflow only works if if there is an active call and the agent is busy. if the phone is just ringing then the call is stuck to the phone. When there is no agent logged in the path unavailable reroute works. Its the scenario that the calls is just ringing to an agent that I need to work out.
Is there something I am not doing right? Is there any other solution beside changing the system wide settings to allow last agent logged in to be logged out?
