So we have a Mitel system that someone else installed but we're stuck supporting it. I'm having trouble working out how the inbound call flow was configured.
So far I have:
1) Call comes in on external DID, I can see that in the Direct Inwards Dialing Service table. The DID is told to go to ext 899.
2) I look in the Call Rerouting table and find Number 899. It's told to go to Call Rerouting - Day (1) and Call - Rerouting - Night1/2 (2).
3) I then look in the Call Rerouting Always Alternative table (this is the correct place right?). ID 1 has No Reroute on all columns and ID 2 reroutes to directory number 770. 770 is the NuPoint extension which will be for Night Service voicemail.
My query is since ID 1 has no No Reroute, how do I find out where the call goes then?
On the phones they have 2 buttons for Line 1 and Line 2 Key System (ext 901 and 902) and they're the phones that ring when a call comes in.
I don't know how the calls goes from ext 899 and no Reroute to ext 901 or 902.
There are no hunt or ring groups containing 901 or 902 either.
I'm missing a menu somewhere.
Thanks in advance.