69xx issue

[sunspark]

Hi guys

i have two issue on mitel 69xx phones :

from parameter menu , i don't have the call forward menu on the main page , i have to go in advance option with the password 73738 to have the menu . Any idea ?

Issue 2 : i'm not able to change the language of my phone , message "failed"

[johnp]

You need to change the key press timer in the station cos to anything but 0

[sunspark]

You need to change the key press timer in the station cos to anything but 0

Hi johnp

The key press timer is to create user speedcall.... I don't know if it can resolve my two issues but i will try monday

[mark.vanderheijden]

Had a call with Mitel for this a couple of months ago, in version 8.x it is the "key press timer" and from 9.x this option is replaced by "Enable Device Configuration" to activate the complete menu.

[sunspark]

Had a call with Mitel for this a couple of months ago, in version 8.x it is the "key press timer" and from 9.x this option is replaced by "Enable Device Configuration" to activate the complete menu.

53/5000
that's what I wanted to post, thank you anyway !!

[sunspark]

Had a call with Mitel for this a couple of months ago, in version 8.x it is the "key press timer" and from 9.x this option is replaced by "Enable Device Configuration" to activate the complete menu.

53/5000
that's what I wanted to post, thank you anyway !!

I set Enable Device Configuration to 3. But still not able to change the language og my phones

[mark.vanderheijden]

That is strange, i did not program the enable configuration in my lab and stil manage to change the language on the phone.

Do you see the globe icon in the menu?

[sunspark]

That is strange, i did not program the enable configuration in my lab and stil manage to change the language on the phone.

Do you see the globe icon in the menu?

yes i see language but when i try : request failed.

download log issue file :

Aug 11 21:47:18 [debug] Mitel: DownloadThread(9163):MnTftpClient:357 - MnTftpClient:Error getAddrinfo1: (-3)Temporary failure in name resolution
Aug 11 21:47:18 [warn] Mitel: DownloadThread(9163):AsyncDownloader:178 - file /nvdata/etc/69xx_lang_fr.txt.tmp is empty
Aug 11 21:47:18 [info] Mitel: DownloadThread(9163):LanguageSupport:383 - LanguageSupport::CompleteCallback type[0]:file[/nvdata/etc/69xx_lang_fr.txt]:state[3]
Aug 11 21:47:18 [warn] Mitel: DownloadThread(9163):LanguageSupport:418 - LanguageSupport::CompleteCallback - fail for /nvdata/etc/69xx_lang_fr.txt
Aug 11 21:47:18 [warn] Mitel: DownloadThread(9163):PraxisOptionsDoubleListScreen:1886 - LanguageDownloadCallback () - download language download failed!!


its seems that : file /nvdata/etc/69xx_lang_fr.txt.tmp is empty

[mark.vanderheijden]

Added the language file if you from my lab system.

Gr. Mark

[sunspark]

Added the language file if you from my lab system.

Gr. Mark

it's weird, i compared mine and yours is almost the same size.

you got it in \ var \ mitel-phoneloads \ tftp \ xxxxx   ??

[sunspark]

I compared yours and mine with notepad ++ compare: they are identical.

I think it's a hostname problem ( the error below)

in the logs I have a problem with the name resolution, like the phone is trying to reach the Tftp server via its domain name (I don't have a dns server to do the resolution) instead of its address ip

Aug 11 21:47:18 [debug] Mitel: DownloadThread(9163):MnTftpClient:357 - MnTftpClient:Error getAddrinfo1: (-3)Temporary failure in name resolution

[mark.vanderheijden]

you got it in \ var \ mitel-phoneloads \ tftp \ xxxxx   ?? => Yeah thats right.

Very strange our lab system is also not available via DNS only on IP. Are the phones in another subnet? Have you tried to factory reset one phone?

[sunspark]

you got it in \ var \ mitel-phoneloads \ tftp \ xxxxx   ?? => Yeah thats right.

Very strange our lab system is also not available via DNS only on IP. Are the phones in another subnet? Have you tried to factory reset one phone?

YES, phones in another subnet ( ip helper) , the phone is up , it s mean that i don't have any network issue.

what is you DNS/ hostnames and addresses / domains parametrs in the server manager ?

[mark.vanderheijden]

There is a DNS forwarder configured so the config is not available. We have programmed our company domain and used our internal DNS servers.

Can you double check if TFTP is blocked in anyway from that different subnet?

[sunspark]

There is a DNS forwarder configured so the config is not available. We have programmed our company domain and used our internal DNS servers.

Can you double check if TFTP is blocked in anyway from that different subnet?

how can i check tftp ?