Author Topic: SX-200 ICP and call forwarding to External Number  (Read 4242 times)

Offline rkowals

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SX-200 ICP and call forwarding to External Number
« on: March 26, 2020, 11:49:06 AM »
I can forward an internal call to a cell phone, but when I try calling in from an external line, the call is busy.  The COS is enabled for 206-209211-213.  The option on the Mitel 4025 phone doesn't have an option for external/internal call forwarding.  I need the ability for external calls to be routed to an external phone #.


Offline johnp

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Re: SX-200 ICP and call forwarding to External Number
« Reply #1 on: March 26, 2020, 12:03:10 PM »
System Option 21 enabled? also truck cos allow trunk to trunk? and interconnect table set up correctly

Offline rkowals

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Re: SX-200 ICP and call forwarding to External Number
« Reply #2 on: March 26, 2020, 01:39:12 PM »
System Option 21 - Enabled
Current COS for the phones is 18, no option for 313-319, I'm not seeing any COS for Trunks
I'm not understanding the pattern for form 30 DIT

Offline rkowals

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Re: SX-200 ICP and call forwarding to External Number
« Reply #3 on: March 26, 2020, 01:51:48 PM »
I enabled Co Trunk to Co Trunk connect option 313 to the COS18 we use.

Offline johnp

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Re: SX-200 ICP and call forwarding to External Number
« Reply #4 on: March 26, 2020, 06:38:49 PM »
Interconnect should have asterisk for most things, think 6 to 6 is LS and might not be necessary

Offline rkowals

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Re: SX-200 ICP and call forwarding to External Number
« Reply #5 on: March 27, 2020, 12:22:20 PM »
I see that 06 - 03-08  I'll try making the changes as soon as I can

Offline acejavelin

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Re: SX-200 ICP and call forwarding to External Number
« Reply #6 on: March 28, 2020, 11:16:22 AM »
Remember you cannot forward directly to an external number, you must forward to a System Speed Dial that has an external number in it.

Offline johnp

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Re: SX-200 ICP and call forwarding to External Number
« Reply #7 on: March 28, 2020, 03:28:09 PM »
Quote
Remember you cannot forward directly to an external number, you must forward to a System Speed Dial that has an external number in it.
or a button on the phone


 

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