Extend the amount of time for primary and secondary greetings

[lordheetsink]

we want to record an greeting longer than one minute, due to COVID 19. is it possible? if so where is that setting?

thanks in advance

[Tech Electronics]

lordheetsink,

Well, you would go to Voice Processor > Timers and Limits > Timers and Limits: Maximum Greeting Length [Default: 1 min].

If you are referring to Mailbox though you would go to the individual mailbox and change its message length there, but since you stated it was a minute I assumes you meant Recording length for CRAs.

Mailbox

Voice Processor > Devices > Mailboxes > MB # > Message Limits: Maximum Outgoing Message Length [Default: 5 min]

Thanks,

TE

[lordheetsink]

thanks for the tip but it is at the default of 5 minutes. the user says they cannot record a greeting more than one minute.  are we talking about the same message? the greeting and alternate greeting on a mailbox?