MOH on radio station

[rgardeck]

I have been on hold with certain companies where they are broadcasting a local radio station as their MOH.
Is this possible with the 3300? Is it even legal to do that?

[billbry66]

yes its possible
Physical controllers have a 3.5 mm jack
as for the legality - they should be paying royalties as its considered a broadcast
in Australia this is controlled by ACMA

With virtual pabx you can now use a sip endpoint to allow the connection to a physical device

[acejavelin]

Technically, this is illegal in the US but many business do it. Years ago it was common to contact the radio station and get a letter stating you had permission to do it, but my understanding is that doesn't work anymore.

But why would you want to? Most of modern broadcast radio is 10-20 minutes per hour of advertising, so you could potentially be playing your competition's commercials to your customers while on hold... Just as one example.

You are best off to use a licensed MOH source, a custom made MOH source tailored to your business, or simple instrumental music

[rgardeck]

Technically, this is illegal in the US but many business do it. Years ago it was common to contact the radio station and get a letter stating you had permission to do it, but my understanding is that doesn't work anymore.

But why would you want to? Most of modern broadcast radio is 10-20 minutes per hour of advertising, so you could potentially be playing your competition's commercials to your customers while on hold... Just as one example.

You are best off to use a licensed MOH source, a custom made MOH source tailored to your business, or simple instrumental music

Thank you, I will peruse the custom made MOH route.

[johnp]

I can make the one I usually install available. Generic soft jazz with comfort messages