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Author Topic: Flashing DSS Button - Mitel 3300 - How To Resolve  (Read 7404 times)

Offline ralph

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Flashing DSS Button - Mitel 3300 - How To Resolve
« on: December 21, 2010, 10:00:34 AM »
I'm a bit baffled here.
3300 4.1 CX

I have a phone, x1234 that has dss buttons on a handful of phones.   The DSS button is flashing.
The phone is up.  You can call it.  If I do a locate features on it, there are none.  It's not forwarded and not in DND.

I can't think of any reason that the DSS button would be flashing.

Any one have any ideas?

Ralph
« Last Edit: October 18, 2013, 08:42:20 AM by ralph »
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Offline bluewhite4

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Re: Flashing DSS Button
« Reply #1 on: December 21, 2010, 10:01:25 AM »
What happens if someone pushes their flashing DSS of 1234?
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Offline ralph

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Re: Flashing DSS Button
« Reply #2 on: December 21, 2010, 10:20:49 AM »
It rings the phone.
Ralph
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Offline glennmitel

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Re: Flashing DSS Button
« Reply #3 on: December 21, 2010, 10:29:42 AM »
i had this last week remove the button and re add it will solve all your problems


Happy Holidays

Glenn
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Offline ralph

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Re: Flashing DSS Button
« Reply #4 on: December 21, 2010, 10:30:54 AM »
I removed the button from one phone and re-added it.  Still stayed lit.
Would you think you'd have to remove from all phones?

Ralph
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Offline bluewhite4

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Re: Flashing DSS Button
« Reply #5 on: December 21, 2010, 11:56:29 AM »
I think I've seen this before too, and yes, I had to remove it from all the phones.
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Offline jeanlejacmar

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Re: Flashing DSS Button
« Reply #6 on: December 21, 2010, 12:21:47 PM »
Quote from: ralph on December 21, 2010, 10:00:34 AM
I'm a bit baffled here.
3300 4.1 CX

I have a phone, x1234 that has dss buttons on a handful of phones.   The DSS button is flashing.
The phone is up.  You can call it.  If I do a locate features on it, there are none.  It's not forwarded and not in DND.

I can't think of any reason that the DSS button would be flashing.

Any one have any ideas?

Ralph
It is probably a dss button combined with a system option concerning dss/blf buttons.
Check system options!!!!!!!!!
« Last Edit: April 23, 2014, 01:41:25 PM by ralph »
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Offline ralph

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Re: Flashing DSS Button
« Reply #7 on: December 21, 2010, 02:52:32 PM »
jeanlejacmar,
I checked that early on. 
BLF  Busy lamp based on set is "no"
BLF CFA is set to "no".

Have I missed something??????

Right now I'm tryin g bluewhite4's suggestion.   BLF's dont show in the Multiline set group assignment so I have to spend a bit of type tracking who's got that key on their phone.

~Ralph

« Last Edit: October 18, 2013, 08:40:54 AM by ralph »
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Offline ralph

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Re: Flashing DSS Button
« Reply #8 on: December 21, 2010, 03:00:13 PM »
In case you're wondering...
Here's how you find what phones a DSS button will appear on.

Go to the Multiline set key assignment and do an Export.
Once you open the CSV file in Excel you can do a search and find them all.

Not as convenient as the keyline group form but it will get you there.

Ralph
« Last Edit: October 18, 2013, 08:41:21 AM by ralph »
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Offline ralph

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Re: Flashing DSS Button
« Reply #9 on: December 21, 2010, 03:13:49 PM »
The fix was to delete all the DSS buttons and then recreate them.
Thanks bluewhite4.

Ralph

« Last Edit: October 18, 2013, 08:41:35 AM by ralph »
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Offline ccitechpatrick

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Re: Flashing DSS Button - Mitel 3300 - How To Resolve
« Reply #10 on: October 19, 2013, 01:41:24 AM »
What version of MCD? This is a bug in MCD 6.0 it is fixed in 6.0 SP1.
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