My HR is busy and want phones to be routed to a phantom extension. It works fine if I put the phantom on the DID but to go through the CRA it just says Holding in the "Current Calls" of Diagnostics Tool and does not ring (Silent). I tried sending it to a CRA that times out to a Huntgroup that has an extension that goes to a Phantom and that doesn't work either it times out saying that the HG number is not available.
