Shortly after upgrading three MXe-III controllers to 9.0.3.15 we experienced audio problems on all incoming and outgoing calls using any of the PRI's on the controller. This has not happened to all three controllers at the same time but each one has experienced the same problem.
1) Placing an old Analog phone on the controller and trying to call an extension we get no Audio.
2) Placing a Digital (IP) phone on the controller and calling another digital phone works fine.
3) Calling on the trunk ports on the controller get no audio.
4) Customers calling in on the PRi's get no audio.
Mitel has replaced the ET2 cards on all three controllers with 1GB, two of the controllers had 512MB cards. All this did was instead of the problem happening every 4-5 days it took 10 days.
Only item I could find was in the "chroot_.e2tfs_.bin.journalctl_--no-pager" log file.
.47 controller - 6 PRI's
Aug 26 14:30:28 192.168.205.48 kernel: Mcc_E2T_Recv_From_RXQ::MccMallocVoiceBuffer FAILED
Aug 26 14:30:28 192.168.205.48 kernel: mcc: MccMallocVoiceBuffer failed in IOFN_MALLOC_VOICE_BUFFER
.54 Controller - 6 PRI's
Sep 03 13:33:15 192.168.205.48 kernel: Mcc_E2T_Recv_From_RXQ::MccMallocVoiceBuffer FAILED
Sep 18 20:46:39 192.168.205.56 kernel: Mcc_E2T_Recv_From_RXQ::MccMallocVoiceBuffer FAILED
Same info found on last controller when problem was happening.
At this point we get no notice about the problem until a customer emails us and let's us know they can't call in. The only way to get the audio back is to reboot the controller.
If anyone else has heard of this problem please let me know. If you have a Mitel ticket on it please let me know the number.
Thank you in advance!
Troy
