Author Topic: MiCollab AWV delegate issue  (Read 810 times)

Offline gbalbach

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MiCollab AWV delegate issue
« on: February 06, 2019, 03:23:28 PM »
Wondering if any of you have seen this before. We have an administrative assistant who has Outlook (via Microsoft Exchange) calendar access to several people (managers). She is also assigned as a delegate in each of her managers MiCollab AWV portal. When one particular manager sends out a meeting invite, the admin asst. also gets copied on the calendar meeting acceptance replies. All that works fine like it should as far as Outlook is concerned.

What is strange is that she gets prompted by MiCollab (the Outlook plugin is installed) stating: Invalid MiCollab login id or password. Verify your credential in Account settings window. Then it opens her login window, she puts in her user ID and password and the message goes away. Starts all over again the next time this manager sends an invite and gets the replies. Its as if something doesn't realize she is a delegate in MiCollab. Anyone else run into this before?


 

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