Mitel Forums - The Unofficial Source
Welcome,
Guest
. Please
login
or
register
.
Did you miss your
activation email
?
1 Hour
1 Day
1 Week
1 Month
Forever
Login with username, password and session length
News:
Welcome to Mitel Forums. The Mitel resource - by techies, for techies...
Home
Help
Search
Calendar
Login
Register
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel MiVoice Business/MCD/3300
»
ACD ring order
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: ACD ring order (Read 1119 times)
traydeezy
New Member
Posts: 3
Country:
Karma: +0/-0
ACD ring order
«
on:
November 16, 2018, 08:58:14 PM »
Is it possible to have calls in an ACD ring in a certain order rather than having it ring to the agent with the longest idle time?
Logged
sarond
Global Moderator
Hero Member
Posts: 1401
Country:
Karma: +73/-0
Re: ACD ring order
«
Reply #1 on:
November 16, 2018, 11:23:49 PM »
You would have to use skills based routing. It would allow a more linear approach.
Logged
Dogbreath
Global Moderator
Sr. Member
Posts: 395
Country:
Karma: +18/-0
Re: ACD ring order
«
Reply #2 on:
November 19, 2018, 07:07:08 AM »
Once you've specified an order for the agents to ring in, is there any point in using ACD any more? Could just use a ring group.
Logged
VinceWhirlwind
Hero Member
Posts: 899
Country:
Karma: +31/-0
Re: ACD ring order
«
Reply #3 on:
November 19, 2018, 07:03:04 PM »
Agent Skills make it really easy to direct calls preferentially to a 1st tier of agents if they are available.
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel MiVoice Business/MCD/3300
»
ACD ring order
Sitemap
1
2
3
4
5
6
7
8
9
10