Good day, folks,
Sorry about the rather generic Subject...
Currently we have an extension 885 - that when called, rings our service department's ring group 857 (ring all) and if not answered, it goes to the NuPoint box.
My understanding of how this flows is that when 885 is dialed, there's a call reroute to always alternative to ring group 857, and ring group 857 overflows to the VM pilot 800.
We want to add a second layer to this. I want it to ring rg857 for say 3 rings, then ring the manager's extension 647 for two, and if neither answer, it can either go to VM 885 or a different/new VM box separate from the manager's personal box. I can't seem to figure out how to route this. I can overflow to his personal extension, 647, but that never routes to any VM box at all. Do we do something with first and second reroute alternatives rather than always alternatives?
TIA,
-dg