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Author Topic: Key System key no longer forwarding calls for Secretary  (Read 1614 times)

Offline Jerm79

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Key System key no longer forwarding calls for Secretary
« on: November 21, 2017, 01:23:08 PM »
Good Morning!

I have a Secretary on a Mitel 6940 phone (Clustered 3300 MX/CX environment running 8.0 PR3) with a list of Chief's on her phone as Key System line appearances. When it was working before, a call coming into one of the chief's extensions would flash on her phone and the 'Forward' soft key would appear ... she could hit that soft key to send the caller elsewhere.

Now, hitting the 'Forward' soft key does nothing. No changes have been made to her configuration.

Any ideas?

Thanks!
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Offline ralph

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Re: Key System key no longer forwarding calls for Secretary
« Reply #1 on: November 21, 2017, 01:54:04 PM »
Try manually forwarding her phone to voice mail and then unforwarding it.
The phone needs to be forwarded at least once before that button becomes active.

Ralph
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Offline Jerm79

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Re: Key System key no longer forwarding calls for Secretary
« Reply #2 on: November 21, 2017, 07:16:44 PM »
Quote from: ralph on November 21, 2017, 01:54:04 PM
Try manually forwarding her phone to voice mail and then unforwarding it.
The phone needs to be forwarded at least once before that button becomes active.

Ralph

I'll give that a shot. Will it matter if her prime DN is setup as a 'Key System' line type instead of a 'Single Line'?
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Offline ralph

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Re: Key System key no longer forwarding calls for Secretary
« Reply #3 on: November 22, 2017, 08:27:10 AM »
It's doesn't matter if Key Line or Single Line.

Ralph
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Offline Jerm79

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Re: Key System key no longer forwarding calls for Secretary
« Reply #4 on: November 22, 2017, 03:29:17 PM »
Unfortunately that didn't work :(

Did a direct forward (of her number) to the voicemail pilot number, then disabled it. A test call to one of the 'Key System' line appearances still showed the Forward softkey, but pressing it did nothing.
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Offline ZuluAlpha

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Re: Key System key no longer forwarding calls for Secretary
« Reply #5 on: November 24, 2017, 09:05:07 AM »
Is the Key System key set to ring?
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Offline Jerm79

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Re: Key System key no longer forwarding calls for Secretary
« Reply #6 on: November 24, 2017, 11:38:11 AM »
Quote from: ZuluAlpha on November 24, 2017, 09:05:07 AM
Is the Key System key set to ring?

Currently no. I don't believe they were when the forward softkey was working.
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Offline ZuluAlpha

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Re: Key System key no longer forwarding calls for Secretary
« Reply #7 on: November 24, 2017, 02:16:39 PM »
I thought they had to ring to do that, but I may be mistaken. I don't have anyone on version 8.0 yet or 6900's so I'm kinda flinging stuff at the wall.
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Offline ralph

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Re: Key System key no longer forwarding calls for Secretary
« Reply #8 on: November 25, 2017, 08:00:08 AM »
After re-reading your original post, I suspect that you need to forward the Chief's phone on an always condition once, then unforward it..

Ralph
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Offline sarond

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Re: Key System key no longer forwarding calls for Secretary
« Reply #9 on: November 25, 2017, 08:36:41 AM »
Try and set Call Forwarding No Answer on the Chief's phones.
The try pressing the 'forward' button, it should forward to the destination programmed.

In the help files look in the System Features for "Call Forward - Forced"
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