Interflow shows 0 calls

[mlee]

Hi all!
I've setup a queue with an interflow to a Speed Call that forwards the call outside the system. We want to do so immediately but keep track of how many calls go there.
The Interflowed shows zero calls in the reports and Contact Center Client.
The CCMWeb reports guide says: "If your interflow statistic is zero, you probably did not program the telephone system with an interflow value."

Newbie Where do I set this up?
Thank you so much for your help!

[ZuluAlpha]

For clarity, have you tested that the interflow and destination work?

What report/screen are you using in CCM to indicate the interflowed calls?

[mlee]

Hi ZuluAlpha, thanks for your reply....

Yes the interflow is working, I am getting transferred out to the toll free number.
I am looking in the CCC at Queue Now, Intrfl column. I see the call in Contacts Wtg but Intntrfl stays at 0 when I get transfered.
I'm also running Queue Performance by Day of Week, I see ACD Calls offered and ACD Calls Handled but 0 for Calls interflowed.
I also checked Queue Interflow Spectrum by Period, it's all at o

[ZuluAlpha]

Is your Interflow configured to time out or is there an interflow dialing list (or both)?

[sarond]

Also check that it is not going to the Queue unavailable position.

With your agent group you need to have it set to "Queue Callers To Group When No Local Agents Are Logged In and Present" otherwise the queue will be unavailable.

There should be a queue count for this as well. Does it increase?

[johnp]

Has a path unavailable setting been entered? Is this path set to queue callers when no agent present?