Author Topic: Hunt Group Issues  (Read 2729 times)

Offline CBeyer

  • Contributer
  • *
  • Posts: 21
  • Country: us
  • Karma: +0/-0
    • View Profile
Hunt Group Issues
« on: June 21, 2017, 12:23:20 PM »
Within the MiVoice Office 250 system, I have a Hunt Group created. It's extension is 2007. When calls come into a specific phone number, it routes (via the Call Routing Table) to extension 2007. That Hunt Group has 3 members which are all in an Hunt Group Members extension, P0010. P0010 is listed under the Members section of Hunt Gorup 2007.

The issue is that only one phone rings when the main number is dialed. I need all the phones to ring simultaneously. Is that possible? What are the settings needed to make that happen? I have other Hunt Groups that work in this desired fashion, so there must be a setting somewhere that is off.

Thank you!


Offline Tech Electronics

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2983
  • Country: us
  • Karma: +89/-1
    • View Profile
Re: Hunt Group Issues
« Reply #1 on: June 21, 2017, 12:34:50 PM »
CBeyer,

Is this a UCD or ACD Hunt Group. Either way are you sure that all members are logged into the hunt group.

UCD is called Hunt Group Remove/Replace
ACD is called ACD Log In - Log Out

My guess is that it is a UCD Hunt Group since you are using members and that the two members that aren't ringing have been removed from the Hunt Group via the Feature Code.

Default Codes:
Hunt Group Remove: 322
Hunt Group Replace: 323
Hunt Group Remove/Replace: 324

Thanks,

TE

Offline CBeyer

  • Contributer
  • *
  • Posts: 21
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Hunt Group Issues
« Reply #2 on: June 21, 2017, 02:07:18 PM »
So, if I understand this correctly...

I create a HG and add the Extension List (Hunt Group Members) to the Members folder. I then have to walk around to each phone and press 323 to complete the add? That's what worked and I have no issue with that... just seems like the "Accept Hunt Group Calls" should be default.

Again, hitting 323 on each phone did the trick, so thank you for the assist!

Offline Tech Electronics

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2983
  • Country: us
  • Karma: +89/-1
    • View Profile
Re: Hunt Group Issues
« Reply #3 on: June 21, 2017, 03:09:04 PM »
CBeyer,

No, by default all phones are in the hunt group. For some reason those two users had either dialed 322 or 324 while the phone was idle.

Thanks,

TE

Offline pexecutone

  • Jr. Member
  • **
  • Posts: 57
  • Country: us
  • Karma: +1/-0
    • View Profile
Re: Hunt Group Issues
« Reply #4 on: June 22, 2017, 04:55:58 PM »
have the extensions been added to the  P0010 list? It does sound like the Phones are not logged into the Hunt Group.
« Last Edit: June 22, 2017, 04:57:43 PM by pexecutone »

Offline DND ON

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 908
  • Country: us
  • Karma: +23/-0
    • View Profile
Re: Hunt Group Issues
« Reply #5 on: June 23, 2017, 04:21:07 PM »
have the extensions been added to the  P0010 list? It does sound like the Phones are not logged into the Hunt Group.

It's a UCD, no log in required.


 

Sitemap 1 2 3 4 5 6 7 8 9 10