Author Topic: access denied on system speed dial  (Read 5582 times)

Offline jackpod

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access denied on system speed dial
« on: September 16, 2010, 01:56:21 PM »
I am trying to forward to a speed dial and when it transfers I get an access denied... What I am trying to do. I created a single line on my phone as 4394. In system speed call assignment I created 333 to 7351 no to override, type s/c. in call rerouting always alternative assignment, I created 9 as reroute, reroute, reroute, reroute, directory number 333, in call rerouting first alternative, all fields are "this" with directory number 333. in call rerouting assignment, i set 4394 first alternative to 9. I can dial 7351 it works, I can dial 333 it works, but when I call 4394 it rings 5 times and when it transfers it I get "access denied" what did I forget?



Offline Mattmayn

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Re: access denied on system speed dial
« Reply #1 on: September 16, 2010, 03:47:35 PM »
Does 333 go across anything that is tagged in the COS as a public trunk? If so make sure that public to public connection is allowed. Alos make sure that interconnect restriction is not blocking anything.

Offline ralph

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Re: access denied on system speed dial
« Reply #2 on: September 16, 2010, 04:19:35 PM »
1st question:  what does 7531 route to?   I'd imagine it's routing over trunks or you wouldn't need to do the speed dial.
2nd question: does it fail on outside calls and internal calls?
1st thing to try:  Change to over ride to YES.   This will eliminate  COR as the issue.


Ralph

« Last Edit: March 03, 2014, 08:21:07 AM by ralph »

Offline jackpod

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Re: access denied on system speed dial
« Reply #3 on: September 17, 2010, 01:43:57 PM »
7351 routes to an exchange auto attendant, which is a sip trunk (network element). Yes it fails on both internal and external calls

I'll try the override and I'll check the COS and COR


 

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