Author Topic: No busy Tone  (Read 1208 times)

Offline nowickj

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No busy Tone
« on: February 28, 2017, 05:33:45 AM »
Hello.

In one in My customer I have a following problem:

Extension has a call form outside, ext_B calls ext_A. Next call is coming from C-side  (first talk is still active ).  C_side has information sound that ext_A is free. We would like to play to C_side  “busy tone” in that case.

COS for trunk and for phone is added to Attachments.


Offline petr.necas

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Re: No busy Tone
« Reply #1 on: February 28, 2017, 08:10:13 AM »
Doesn't have the ext_A more than one line or the line is configured somewhere else? Look at the key 1 of the ext_A and see if there is "Single Line" or "Multicall" in Line Type.


Offline nowickj

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Re: No busy Tone
« Reply #2 on: February 28, 2017, 08:55:00 AM »
All phones at the customer are Single Line.

Offline x-man

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Re: No busy Tone
« Reply #3 on: February 28, 2017, 09:30:40 AM »
Sounds like the camp on busy setting. Mitel takes call and camps it on till the line becomes free caller gets ring tone station gets a tone to let them know there is a call camped on.. There is a setting that you can blank so it doesn't operate (external calls anyway). Auto camp on timer set to blank (not zero; blank). 5302's can't have it cancelled I believe.

Offline nowickj

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Re: No busy Tone
« Reply #4 on: March 01, 2017, 05:52:26 AM »
I have found a problem :) COS was OK but number on which I was testing it was some way broken. All the time State Extension Number show it as a Out of Service but in the fact it was working all the time. I have check it on another number and busy tone is present if number is busy :)


 

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